6 Replies Latest reply on Aug 29, 2016 6:50 PM by deathpk

    atidxx64.dll crashing at all games!!!

    deathpk

      Hey everybody!!!, my crimson's software 's crashing after some minutes playing any game, i got a r9 380 of power color. And since 've installed the drivers this crashing is happening.

       

      My Specs:

      CPU: I3 4170

      Mobo: H81M-CS

      Memory: 2x4Gb Hyper x and Markvision

      Graphics: R9 380 Power Color PCS+ 4GB

       

      i've copied the whole error, here it's:

       

      Signature of the problem:

        Nome do Evento de Problema: APPCRASH

        Nome do Aplicativo: RadeonSettings.exe

        Versão do Aplicativo: 10.1.1.1622

        Carimbo de Data/Hora do Aplicativo: 56f001ba

        Nome do Módulo de Falhas: atidxx64.dll

        Versão do Módulo de Falhas: 8.17.10.661

        Carimbo de Data/Hora do Módulo de Falhas: 56f000fe

        Código de Exceção: c0000005

        Deslocamento de Exceção: 000000000055128f

        Versão do sistema operacional: 6.1.7601.2.1.0.256.1

        Identificação da Localidade: 1046

        Informações Adicionais 1: 77cc

        Informações Adicionais 2: 77cc40e0780b2195aebe8515e009bb8a

        Informações Adicionais 3: ad1e

        Informações Adicionais 4: ad1e0aaa85fd8895ff8efdbd489bbf85

       

      It's in portuguese, but as i saw, i think that the problem 's at the dll, atidxx64.dll

      Someone help me???, i'm changing my mind about get another AMD card!!.

      Thanks!!

        • Re: atidxx64.dll crashing at all games!!!
          amdmatt

          I would recommend trying a system clean up and a clean driver installation as an initial troubleshooting step.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.8.2 drivers once the above is completed and check to see if the issue is resolved.