AnsweredAssumed Answered

Exception during installation

Question asked by jinxedlovesyou on Aug 12, 2016
Latest reply on Oct 1, 2016 by jinxedlovesyou

Having trouble installing 16.7.3


Tried to do so through AMD control center, or however it is called - that little thing always skulking about in buffer - it just crashed.

Tried to do so through autodetectutility.exe - it fails to donwload driver and opens newsletter signup twice, thanking for using it.

Tried to download and instal manually, it gives me a following message (why does it require an internet connection anyway?):


"An exception occured! Type:RuntimeException, Message:The primary document entity could not be opened. Id="


Clicking OK gives the following message:


"No installable components. Contact AMD for assistance"



Found the guy with similar problem on forums, he was adviced to nuke old drivers with DDU and install 16.7.3 again.

Tried that as well - same result.