2 Replies Latest reply on Oct 21, 2016 3:31 AM by oki

    Thread stuck in device driver windows 10

    harleyquinn

      Hello, my grammer and sentence structure is not very good so plz bare with me....

       

      Some hopefully useful information:

      OS: Windows 10 Home 64 bit

      MotherBoard: asus z170 pro gaming

      GPU: radeon r9 390

      Not sure if you will need more information if so just ask.

      Now on to the problem, I just got the computer back from warranty repair (unrelated problem) plugged it up turned it on and everything was going good....until i tried to update my graphics card at the point where the screen flickers and comes back on i get the BSOD right after that point.... The only way i can get my computer to start is in safe mode then to unisntall all my drivers just so the computer can start normally...every time i try to update my drivers it does this anyone know why?

       

      Things i have tried:

      Did a clean install of all my drivers

      Did a clean install of windows 10

      Deleted amd gaming evolve/raptr (everything)

      a few other things i cant remember right now lol

      i have been at this for 5 hours now please help

        • Re: Thread stuck in device driver windows 10
          amdmatt

          As a first troubleshooting step, i would try a system clean up and a fresh install of the latest Crimson drivers.

           

          I'd like you to try a system clean up and a fresh installation of 16.8.1, to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.8.1 drivers once the above is completed and check to see if the issue is resolved.

            • Re: Thread stuck in device driver windows 10
              oki

              Im Left with the same issue,
              The suggestion from AMD was "Reinstall using the latest drivers - hopefully it will be ok".

               

              Cmon ...
              I tried also Linux installs and so on.
              What stands in the way of providing US the consumers an image that will contain the needed proper state for us to TEST the card.
              Is our time of no value to AMD?

               

              I did a lot of tests all to fail. Wasted a lot of time and this is not the way to treat a consumer of at least high grade hardware.
              I love the open source technology support but I would like to get some proper support as a customer also.

               

               

              @harleyquinn
              Were you capable of resolving the issue or are you stuck in your own thread like me ... SQUARED.