2 Replies Latest reply on Oct 22, 2016 1:23 AM by scionoics

    FreeSync Not Supported with BenQ XL2730Z


      Hi everyone,


      I've searched the web for help for days now can't seems to find permanent solution for enabling FreeSync with my R9 290X with BenQ XL2730Z monitor.


      Short explanation:

      I've got the new screen from BenQ model: XL2730Z with FreeSync feature.

      I've uninstalled previous drivers of AMD, connected the screen with DVI, and couldn't see 144Hz feature turns on/enable.

      I've switched cables to the DisplayPort provided with the monitor.

      I was able to select 144Hz, installed the latest driver of AMD for my windows (7 x64) Driver ver. 16.8.1 and restarted my PC.

      Then, I was able to see that FreeSync is enabled.

      Didn't do anything in settings or monitor settings

      Saw few days later that my FreeSync feature is 'Not supported'

      Tried everything internet has to offer with support for this issue.


      And now i'm asking your help guys and graphic wizards please help me fix this issue.

      Also i've attached a link with screenshot of the window:
      Link: [IMG]http://i63.tinypic.com/e62ljo.jpg[/IMG]


      My PC specifications:

      i7 3930K 3.20GHz

      EVGA FTW x79

      Corsair Vengeance 32GB DDR3

      Sapphire AMD R9 290X 4GB DDR5

      Win7 x64

      BenQ XL2730Z (2560x1440 Resolution)


      Thanks in advance for any help or orientation about this issue.


      All the best,



        • Re: FreeSync Not Supported with BenQ XL2730Z

          DVI doesn't have the pixel clock bandwidth for that resolution and refreshrate and Freesync can't be used with DVI.


          With the current 16.8.1 drivers you need to enable GPU Scaling in the Radeon Settings / Display section in conjunction with Freesync for it to work.  That issue is currently being worked on.  That is only if you are able to enable Freesync first though.


          As far as I am aware if you have enabled Blur reduction in the monitor OSD Freesync will be unavailable.


          The BenQ XL2730Z monitor also has a firmware bug which other monitors don't have which causes things to go wonky and you would need to reset the monitor to factory defaults every now and again.  Doing that will most likely get Freesync to show up again if you aren't using Blur reduction.

          2 of 3 people found this helpful
            • Re: FreeSync Not Supported with BenQ XL2730Z

              My XL2730Z also is showing Freesync unsupported, and I just took it out of the box and installed newest drivers from the website.  I have ensured that blur reduction is not enabled.  It is connected over display port and enabled to 144 hz


              Radeon Software Version - 16.10.1

              Radeon Software Edition - Crimson

              Graphics Chipset - AMD Radeon R9 200 Series

              Memory Size - 4096 MB

              Memory Type - GDDR5

              Core Clock - 1080 MHz

              Windows Version - Windows 10 (64 bit)

              System Memory - 16 GB

              CPU Type - Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz