3 Replies Latest reply on Aug 13, 2016 7:27 AM by juleshoyle

    Windows 10 freezes during boot when Radeon RX 480 is fitted but will start ok in safe mode

    juleshoyle

      Hello AMD community,

       

      I recently purhased the AMD Radeon RX 480 4gb graphics card and have the above problem.

       

      Here is the rest of my spec:

      Maximus V Gene mobo, Intel i5 3570K

      Corsair Vengence DDR3 16GB

      SSD: Samsung 850 EVO 500GB

      PSU: Corsair CX750

      Windows 10 64bit (up to date)

       

      I can only get Window to boot in safe mode with the graphics card card inserted. If I try a normal boot windows 10 freezes during boot up (even off line). If I try to install the graphic card using the AMD installer in safe mode (after using the AMD drive cleaner utility) I get the following message; 'Detection driver error. Contact AMD for assistance'. Strangly I have managed to get windows to start normally twice however so I wonder if I have a faulty graphics card.

      I sent a message to AMD support a couple of day ago and I am awaiting a reply.

       

      Other possible solutions I have come across are:

      1) updating my motherboard bios

      2) installing additional micorosoft software such as microsoft .net framework or Visual c++ 2013

       

      I am very knew to PC building so any pointers as to if I am thinking along the correct lines would be greatly appreciated.

       

      Thanks in advance for taking the time to reply. Hopefully I will hear back from AMD and will post the outcome.

       

      Jules