juleshoyle

Windows 10 freezes during boot when Radeon RX 480 is fitted but will start ok in safe mode

Discussion created by juleshoyle on Aug 9, 2016
Latest reply on Aug 13, 2016 by juleshoyle

Hello AMD community,

 

I recently purhased the AMD Radeon RX 480 4gb graphics card and have the above problem.

 

Here is the rest of my spec:

Maximus V Gene mobo, Intel i5 3570K

Corsair Vengence DDR3 16GB

SSD: Samsung 850 EVO 500GB

PSU: Corsair CX750

Windows 10 64bit (up to date)

 

I can only get Window to boot in safe mode with the graphics card card inserted. If I try a normal boot windows 10 freezes during boot up (even off line). If I try to install the graphic card using the AMD installer in safe mode (after using the AMD drive cleaner utility) I get the following message; 'Detection driver error. Contact AMD for assistance'. Strangly I have managed to get windows to start normally twice however so I wonder if I have a faulty graphics card.

I sent a message to AMD support a couple of day ago and I am awaiting a reply.

 

Other possible solutions I have come across are:

1) updating my motherboard bios

2) installing additional micorosoft software such as microsoft .net framework or Visual c++ 2013

 

I am very knew to PC building so any pointers as to if I am thinking along the correct lines would be greatly appreciated.

 

Thanks in advance for taking the time to reply. Hopefully I will hear back from AMD and will post the outcome.

 

Jules

Outcomes