4 Replies Latest reply on Aug 12, 2016 11:06 PM by squim_squam

    [Fixed, reporting solution] Crimson Edition 16.7.3 minimal setup AMD Display Driver fails installation

    squim_squam

      Describe your system:

      • AMD Graphics Card
        • AMD Radeon R6 Graphics
      • Desktop or Laptop System
        • Laptop. Aspire E 15 (E5-551-T5SN)
      • Operating System
        • Windows 8.1* 64bit  ((Accidentally put Windows 8 before.))
      • Driver version installed
        • Radeon Software Crimson Edition 16.7.3  ((Managed to successfully install it))
      • Display Devices
        • Generic PnP Monitor
      • Motherboard
        • Acer EA50_KV  V1.08
      • CPU/APU
        • A10-7300 (AMD Quad-Core Processor)
      • Power Supply Unit  Make, Model & Wattage
        • Chicony, A11-065N1A, 65W
      • RAM
        • 8GB

       

       

      Describe your issue:

      When I was updating my graphics driver to 16.7.3, using the "minimal setup," the "AMD Display Driver" would fail to install.

      There wouldn't be any error messages in the report either.

      I had tried the "clean" uninstall using the utility, and I even disabled my Antivirus (which is Norton).

       

      The installer would basically just skip over the AMD Display Driver, I could see it do that with the progress bar.

      Then, to make stuff worse, my "Display Adapter" changed to "Microsoft Basic Display Adapter."

       

       

      Describe your solution:

      I managed to successfully install 16.7.3 after going with the full "Radeon Software" version.

      I didn't even uncheck any of the boxes, just to play it safe.

       

      I had disabled the Norton "Smart Firewall" and the Norton "Auto-Protect" for the installation.

       

      It successfully installed this time.

      My Display Adapter correctly shows as "AMD Radeon(TM) R6 Graphics".

       

       

      General thoughts:

      I don't know what it is with the minimal setup, but that fails to install the AMD Display Driver.

      I had tried installing the "minimal setup" a few times in different ways, only to have the Display Driver fail.

      The "Auto Detect Utility" would only give the "minimal setup" version.