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THREAD_STUCK_IN_DEVICE_DRIVER Error preventing update to Windows 10 Ann. Update

Question asked by chasnah on Aug 8, 2016
Latest reply on Aug 11, 2016 by amdmatt

Radeon Software Version - 16.7.3 (WHQL)

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon R9 200 / HD 7900 Series

Memory Size - 3072 MB

Memory Type - GDDR5

Core Clock - 1000 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz

Monitor: HP w2207h with DVI to HDMI adapter

custom built desktop PC with intel desktop mother board


I have been having this inconsistant THREAD error for some time now on several different driver versions for a total of at least 4 times, these past times were usually at random on rebooting the system however the past 3 times I have tried to update to the Anniversary Update for Windows 10 I have been stopped at the first reboot by this error. I was able to extract the minidump from a bluescreen and it appears to be a conflict between the atikmdag.sys and dxgkrnl.sys kernels. I was planning on upgrading my graphics card soon but this has been a very frustrating problem as I have waited for the anniversary update to download only to have it fail 3 times and while with MS support.

Sidenote I have not gotten around to trying the optional 16.8.x driver yet but considering how this problem has been persistent over several driver versions I highly doubt it will be successful especially after hearing that people are having certificate problems with that driver on the anniversary update.



The 2 conflicting files

atikmdag.sysatikmdag.sys+a4e9cfffff801`b6620000fffff801`b7fbc0000x0199c0000x578d4d157/18/2016 5:41:41 PMATI Radeon FamilyATI Radeon Kernel Mode Driver8.01.01.1564Advanced Micro Devices, Inc.C:\WINDOWS\system32\drivers\atikmdag.sys







dxgkrnl.sysdxgkrnl.sys+1e7acfffff801`b3490000fffff801`b367c0000x001ec0000x5775e2906/30/2016 11:25:04 PMMicrosoft® Windows® Operating SystemDirectX Graphics Kernel10.0.10586.494 (th2_release_sec.160630-1736)Microsoft CorporationC:\WINDOWS\system32\drivers\dxgkrnl.sys








Dump File         : 080416-7984-01.dmp

Crash Time        : 8/4/2016 3:15:16 PM


Bug Check Code    : 0x000000ea

Parameter 1       : ffffe001`b922d840

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driver  : dxgkrnl.sys

Caused By Address : dxgkrnl.sys+1e7ac

File Description  : DirectX Graphics Kernel

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 10.0.10586.494 (th2_release_sec.160630-1736)

Processor         : x64

Crash Address     : ntoskrnl.exe+142940

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\WINDOWS\Minidump\080416-7984-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 10586

Dump File Size    : 124,610

Dump File Time    : 8/4/2016 3:17:12 PM