3 Replies Latest reply on Sep 28, 2016 11:59 AM by vanh72

    THREAD_STUCK_IN_DEVICE_DRIVER

    leeflux123

      Hi guys, so unfortunately I am having a really annoying issue with my computer. It is constantly crashing and I am always being greeted by the 'Thread stuck in device driver issue' I've tried everything that I can to fix it but nothing is working. I have tried:
      Wiping computer and just using the AMD driver that came with the motherboard disc
      Completely uninstalling all drivers using driver uninstall programs and then using the auto detect tool from AMD

      Completely uninstalling all drivers using driver uninstall programs and then selecting a specific driver for my computer
      Nothing seems to be working at all, please help I will attach the whocrashed file if it helps. Thank you.

      System Information (local)


       

      Computer name: DESKTOP-AVVUPLF
      Windows version: Windows 10 , 10.0, build: 14393
      Windows dir: C:\WINDOWS
      Hardware: Gigabyte Technology Co., Ltd., F2A68HM-HD2
      CPU: AuthenticAMD AMD A8-7600 Radeon R7, 10 Compute Cores 4C+6G AMD586, level: 21
      4 logical processors, active mask: 15
      RAM: 16050548736 bytes total


       


      Crash Dump Analysis


       

      Crash dump directory: C:\WINDOWS\Minidump

       

      Crash dumps are enabled on your computer.

      On Mon 08/08/2016 18:41:27 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\080816-24390-01.dmp
      This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
      Bugcheck code: 0x100000EA (0xFFFFB787C65FF080, 0x0, 0x0, 0x0)
      Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
      file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: DirectX Graphics Kernel
      Bug check description: This indicates that a thread in a device driver is endlessly spinning.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


      On Mon 08/08/2016 18:41:27 GMT your computer crashed
      crash dump file: C:\WINDOWS\memory.dmp
      This was probably caused by the following module: atikmdag.sys (atikmdag+0x4DBE0)
      Bugcheck code: 0xEA (0xFFFFB787C65FF080, 0x0, 0x0, 0x0)
      Error: THREAD_STUCK_IN_DEVICE_DRIVER
      file path: C:\WINDOWS\system32\drivers\atikmdag.sys
      product: ATI Radeon Family
      company: Advanced Micro Devices, Inc.
      description: ATI Radeon Kernel Mode Driver
      Bug check description: This indicates that a thread in a device driver is endlessly spinning.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
      Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER


      On Mon 08/08/2016 18:15:34 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\080816-16265-01.dmp
      This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
      Bugcheck code: 0x100000EA (0xFFFFD98267578080, 0x0, 0x0, 0x0)
      Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
      file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: DirectX Graphics Kernel
      Bug check description: This indicates that a thread in a device driver is endlessly spinning.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


      On Mon 08/08/2016 07:19:36 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\080816-21203-01.dmp
      This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)
      Bugcheck code: 0x109 (0xA3A0145E10DCB9FC, 0xB3B720E4635D9E66, 0x6, 0x18)
      Error: CRITICAL_STRUCTURE_CORRUPTION
      file path: C:\WINDOWS\system32\ntoskrnl.exe
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: NT Kernel & System
      Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
      This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


      On Mon 08/08/2016 05:54:13 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\080816-17750-01.dmp
      This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
      Bugcheck code: 0x100000EA (0xFFFFA90B6FFFD740, 0x0, 0x0, 0x0)
      Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
      file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: DirectX Graphics Kernel
      Bug check description: This indicates that a thread in a device driver is endlessly spinning.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


      On Sat 06/08/2016 13:50:20 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\080616-34031-01.dmp
      This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
      Bugcheck code: 0x100000EA (0xFFFFE70D42B82800, 0x0, 0x0, 0x0)
      Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
      file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: DirectX Graphics Kernel
      Bug check description: This indicates that a thread in a device driver is endlessly spinning.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


       

       


      Conclusion


       

      6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

      atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

      If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

       

      Message was edited by: Lee Aucote BUMP. Still having this issue unfortunately :(