13 Replies Latest reply on Aug 13, 2016 12:21 AM by penalt

    R7 370 Random Freezing

    penalt

      I have recently upgraded my computer from R7 Integrated Graphics to having an R7 370 2Gb graphics card.  Ever since I have been getting random crashes of my system.  What happens is everything on the screen freezes in a perfect image and the computer completely locks up completely ignoring all attempts at keyboard or other input.  The HDD also immediately ceases all activity.  The system must be then power cycled after which the system returns to normal function. 

       

      The issue only occurs with game applications.  Web surfing, streaming, or other computer work does not cause the issue.  Three game applications in particular have been known to trigger the issue.

       

      - ARK: Survival Evolved

      - 7 Days to Die

      - World of Warships

       

      Altering graphic settings, both in game and via the Radeon Settings software appear to have no effect.  The following steps have also been attempted with no effect on the issue.

       

      - Upgrading power supply from 400w to 500w to 600w.

      - Ram testing, Ram is good.

      - Disabling integrated graphics via BIOS settings

       

       

      I have also checked fan speeds and temperature while running benchmark tests.  Fans do ramp up to 100% appropriately and highest temperature recorded has been 81 degrees Celsius.  . All software is fully updated.

       

      Link to DxDiag file on Dropbox: Dropbox - DxDiag.txt

       

      Any suggestions on a course of action VERY appreciate.

        • Re: R7 370 Random Freezing
          amdmatt

          Could be a software or a hardware issue. To rule out a software issue, let's try a system clean up and a fresh installation of the latest drivers.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.3 drivers once the above is completed and check to see if the issue is resolved.

           

          If the same issue persists, or if you are already using 16.7.3, please try using an older Crimson driver.

          • Re: R7 370 Random Freezing
            lilgyro

            I have all this problem aswell,

            but i've had this GFX card for about 8-9 months now.

            I can play about 10-20 minutes of gameplay and the whole PC freezes.

            Sometimes it'll just freeze booting into a game

            I've tried rollingback drivers, scrubbing my PC of my gfx drivers and then reinstalling and nothing.

            Wish I knew what was going on >.<

              • Re: R7 370 Random Freezing
                lilgyro

                Well I think i found a fix.
                I noticed in the log SCANNOW left me that Itunes caused a lot of problems

                I uninstalled Itunes and everything seems to work fine. Weird

                maybe a resource conflict of some sort?

                1 of 1 people found this helpful
              • Re: R7 370 Random Freezing
                kingfish

                Do you have your Power Limit set to +20 in Overdrive?

                AMD graphics performance