2 Replies Latest reply on Aug 15, 2016 1:49 AM by fred.ash@amerikka.fi

    AMD installer and Autodetect software do not recognize my hardware. Operating system Windows 10 64bit . Hardware: Macbook Pro & AMD Radeon R9 M370X

    fred.ash@amerikka.fi

      Question: Can anyone help me figure out how to update my graphics card driver(s) when AMD's software can't recognize the hardware?

      I've tried using the AMD Autodetect software and choosing the relevant driver installer myself from the website and neither one can recognize the graphics card. I get the error message:

      "We are unable to find a driver for your system. No supported AMD hardware was detected"

       

      Background info:

      I am using a MacBook Pro 2016 model with an AMD Radeon R9 M370X, Operating system WIndows 10 64bit (more details below from AMD radeon settings app)

      (I would like to upgrade my driver because 3ds Max crashes several times per hour and an Autodesk bot has recommended that the probelm is an out-of-date graphics card driver.

       

      Warm regards, Fred.

       

      Overview:

      Radeon Software Version - 15.11

      Radeon Software Edition - Crimson

      Windows Version - Windows 10

      System Memory - 16 GB

      CPU Type - Intel(R) Core(TM) i7-4870HQ CPU @ 2.50GHz

       

      Software:

      Radeon Settings Version - 2016.0209.2253.41136

      Driver Packaging Version - 15.301.2101-160209a-299468C

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1533

      Direct3D® Version - 9.14.10.1171

      OpenGL® Version - 6.14.10.13417

      OpenCL™ Version - 2.0.4.0

      AMD Mantle Version - 9.1.10.99

      AMD Mantle API Version - 98309

      AMD Audio Driver Version - 10.0.0.2

       

      Hardware:

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon R9 M370X

      Device ID - 6821

      Vendor ID - 1002

      SubSystem ID - 0149

      SubSystem Vendor ID - 106B

      Revision ID - 83

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x8

      BIOS Version - 015.048.000.053

      BIOS Part Number - 113-C567A1-006

      BIOS Date - 2015/03/05 10:00

      Memory Size - 2048 MB

      Memory Type - GDDR5

      Memory Clock - 1125 MHz

      Core Clock - 800 MHz

      Total Memory Bandwidth - 72 GByte/s

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000