2 Replies Latest reply on Aug 4, 2016 10:34 AM by dironator

    amd display diver installation failed


      i bought the game "just cause 3" the other day and i had some issues with flickering lighting and crashes because my graficcard or the drivers but i am certain the card isn't the problem. so i tried to update my amd drivers and after that it said that it failed to install the display drivers but everything else is fine. no matter what i do. i already tried to use the cleanuputility but that didnt work either. and i tried doing manual installation and i tried the autodetectutility. i can only install a drisplaydriver using my amd driver CD. but i had that before and i cant play this game with that driver. after "just cause" crashes it gives me the following error message:

      A fatal error occured in the gaphics driver.


      Result : 'Device Removed, Reason : DXGI_ERROR_DEVICE_HUNG: Graphics device stopped

      responding. There might be infinite loop in a GPU program.'


      Just Cause 3 will now exit.

      Any unsaved progress will be lost.


      After that i have about 2 seconds of blackscreen and then my computer says that my computer didnt give justcause3.exe the access to the graficscard. can you help me? i searched for hours for a solution in the internet and asked many forum before bot noone could help. maybe you can help me.


      thanks for your support



      Betriebsystemname    Microsoft Windows 8.1

      Version   6.3.9600 Build 9600

      Betriebsystemhersteller    Microsoft Corporation

      Systemhersteller    MSI

      Systemmodell    MS-7816

      Systemtyp    x64-basierter PC

      System-SKU   To be filled by O.E.M.

      Prozessor   Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz, 3201 MHz, 4 Kern(e), 4 logische(r) Prozessor(en)

      BIOS-Version/-Datum    American Megatrends Inc. V10.6, 18.07.2014

      SMBIOS-Version   2.8

      Version des eingebetteten Controllers    255.255

      Hauptplatinenhersteller    MSI

      Hauptplatinenmodell    Nicht verfügbar

      Hauptplatinenname    Hauptplatine

      Plattformrolle   Desktop

      sorry its mostly in german but i marked the (hopefully) helpful information



      and game settings i turned most of it all the way to the lowest settings but that didn't change anything


      Nachricht geändert durch Dirk Reher