AnsweredAssumed Answered

amd display diver installation failed

Question asked by dironator on Aug 4, 2016
Latest reply on Aug 4, 2016 by dironator

i bought the game "just cause 3" the other day and i had some issues with flickering lighting and crashes because my graficcard or the drivers but i am certain the card isn't the problem. so i tried to update my amd drivers and after that it said that it failed to install the display drivers but everything else is fine. no matter what i do. i already tried to use the cleanuputility but that didnt work either. and i tried doing manual installation and i tried the autodetectutility. i can only install a drisplaydriver using my amd driver CD. but i had that before and i cant play this game with that driver. after "just cause" crashes it gives me the following error message:

A fatal error occured in the gaphics driver.


Result : 'Device Removed, Reason : DXGI_ERROR_DEVICE_HUNG: Graphics device stopped

responding. There might be infinite loop in a GPU program.'


Just Cause 3 will now exit.

Any unsaved progress will be lost.


After that i have about 2 seconds of blackscreen and then my computer says that my computer didnt give justcause3.exe the access to the graficscard. can you help me? i searched for hours for a solution in the internet and asked many forum before bot noone could help. maybe you can help me.


thanks for your support



Betriebsystemname    Microsoft Windows 8.1

Version   6.3.9600 Build 9600

Betriebsystemhersteller    Microsoft Corporation

Systemhersteller    MSI

Systemmodell    MS-7816

Systemtyp    x64-basierter PC

System-SKU   To be filled by O.E.M.

Prozessor   Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz, 3201 MHz, 4 Kern(e), 4 logische(r) Prozessor(en)

BIOS-Version/-Datum    American Megatrends Inc. V10.6, 18.07.2014

SMBIOS-Version   2.8

Version des eingebetteten Controllers    255.255

Hauptplatinenhersteller    MSI

Hauptplatinenmodell    Nicht verfügbar

Hauptplatinenname    Hauptplatine

Plattformrolle   Desktop

sorry its mostly in german but i marked the (hopefully) helpful information



and game settings i turned most of it all the way to the lowest settings but that didn't change anything


Nachricht geändert durch Dirk Reher