2 Replies Latest reply on Aug 4, 2016 10:34 AM by dironator

    amd display diver installation failed

    dironator

      i bought the game "just cause 3" the other day and i had some issues with flickering lighting and crashes because my graficcard or the drivers but i am certain the card isn't the problem. so i tried to update my amd drivers and after that it said that it failed to install the display drivers but everything else is fine. no matter what i do. i already tried to use the cleanuputility but that didnt work either. and i tried doing manual installation and i tried the autodetectutility. i can only install a drisplaydriver using my amd driver CD. but i had that before and i cant play this game with that driver. after "just cause" crashes it gives me the following error message:

      A fatal error occured in the gaphics driver.

      Code:38

      Result : 'Device Removed, Reason : DXGI_ERROR_DEVICE_HUNG: Graphics device stopped

      responding. There might be infinite loop in a GPU program.'

       

      Just Cause 3 will now exit.

      Any unsaved progress will be lost.

       

      After that i have about 2 seconds of blackscreen and then my computer says that my computer didnt give justcause3.exe the access to the graficscard. can you help me? i searched for hours for a solution in the internet and asked many forum before bot noone could help. maybe you can help me.

       

      thanks for your support

       

      edit:

      Betriebsystemname    Microsoft Windows 8.1

      Version   6.3.9600 Build 9600

      Betriebsystemhersteller    Microsoft Corporation

      Systemhersteller    MSI

      Systemmodell    MS-7816

      Systemtyp    x64-basierter PC

      System-SKU   To be filled by O.E.M.

      Prozessor   Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz, 3201 MHz, 4 Kern(e), 4 logische(r) Prozessor(en)

      BIOS-Version/-Datum    American Megatrends Inc. V10.6, 18.07.2014

      SMBIOS-Version   2.8

      Version des eingebetteten Controllers    255.255

      Hauptplatinenhersteller    MSI

      Hauptplatinenmodell    Nicht verfügbar

      Hauptplatinenname    Hauptplatine

      Plattformrolle   Desktop

      sorry its mostly in german but i marked the (hopefully) helpful information

       

       

      and game settings i turned most of it all the way to the lowest settings but that didn't change anything

       

      Nachricht geändert durch Dirk Reher