2 Replies Latest reply on Aug 5, 2016 2:16 AM by amdmatt

    can't open radeon additional settings (16.7.3)

    crawley213

      for some reason I can't open the additional settings for the driver..

       

      I have uninstalled the driver and reinstalled it like 5 times now

       

      I've even used DDU to uninstall it

       

      but still after all those tries I can't seem to open the "Radeon additional settings"

       

      I have some stuffs I would like to tweak there that isn't available in the crimson driver

       

      help me pls

       

      btw I have the r9 380 4gb

        • Re: can't open radeon additional settings (16.7.3)
          Hardwood

          Is there a ccc.exe at C:\Program Files (x86)\AMD\CNext\CCCSlim ? If so try opening it from there and then pin it to desktop context menu with the green pin at top right.

          • Re: can't open radeon additional settings (16.7.3)
            amdmatt

            Try a system clean up and a clean install.

             

            1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

             

            2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

             

            3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

             

            4. Use DDU to sweep the system of AMD drivers in safe mode.

             

            5. Temporarily disable your antivirus and install the latest Crimson 16.7.3 drivers once the above is completed and check to see if the issue is resolved.