1 Reply Latest reply on Aug 4, 2016 6:46 AM by amdmatt

    Possible GPU Scaling issue


      Hey folks, tried to see if someone else had the same or similar problem on here before posting but couldn't find one so I apologize if I've already missed a solution to this.

      I recently purchased a dell inspiron 5555:


      AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6g 1.80GHz
      12gb ram (11.4 usable )

      Running WIndows 10 (Purchased with windows 10)


      So if I try to run any video game, even ones with very low requirements (Sunless Sea, Darkest Dungeon, CS GO), the game will open and run but the screen will flicker and go black (sometimes it stays black for a second) and the screen will appear to shake or wiggle horizontally. The funny thing is, the games appear to run fine on a TV screen via HDMI. This leads me to think its some sort of scaling problem with my monitor.


      If I lower the resolution and refresh rate through windows settings/display adapter properties /list all modes this seems to have some sort of effect, but there doesn't seem to be much rhyme or reason behind how bad the problem is and what resolution or refresh rate is set.

      I have the latest drivers and am running Radeon Software Verson 16.7.3 . I've toyed with all those settings with no success.

      Any help would be appreciated,





        • Re: Possible GPU Scaling issue

          I'd like you to try a system clean up and a fresh installation of 16.7.2, to see if it resolves the flickering on your laptop display.


          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


          4. Use DDU to sweep the system of AMD drivers in safe mode.


          5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.