AnsweredAssumed Answered

[16.7.3] Laptop froze completely after upgrade!

Question asked by gabriiel91 on Aug 3, 2016
Latest reply on Aug 5, 2016 by amdmatt

Hey guys!


My specs:

SO: Windows 10 Home Single Language 64bits Anniversary Update)

Manufacturer: Dell Inc.

Model: Inspiron 7520

Processor Intel(R) Core(TM) i7 - 3632QM CPU @ 2.20GHz (8CPUs), ~2.2GHz


DirectX: 12

OnBoard: Intel(R) HD Graphics 4000

OffBoard: AMD Radeon HD 7730M - 2GB VRAM


So... When performing the Windows 10 Update Anniversary today, my video card stopped working properly.

I was using some old Radeon drive version, like 15.XX.XX and it was working perfectly before the update to new 16.7.3 Radeon version.

Confronted with the problem I've decided to reinstall everything using the DDU as usual to proceed with a clean install of AMD drivers.

So in the midle of the upgrade to 16.7.3 my computer freezes completely. Mouse, keyboard, sound, screen and HDD light go off.

I force the shutdown since nothing else works.

Now my laptop not turn over. It gives a sign of life, keyboard backlights are ok and the DELL logo on the boot is normal. But the HDD led suddenly go off and the computer frozen in a black screen forever. RIP.


And now AMD? Broke with my laptop ¬¬


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