1 Reply Latest reply on Aug 3, 2016 3:15 AM by amdmatt

    graphics driver crashes on Assasins Creed 4 Black Flags Singleplayer

    daweed

      Hey Guys,

       

      I don't know whether this is the right place of my issue, but I have a problem and I don't know how I can fix it. I bought the Assasins Creed 4 Black Flags Deluxe Edition on Steam and every time when I'm starting the singleplayer the game stops on the Ubisoft Logo and I can only hear the sound. There is also a message that my graphics card driver crashes. I don't know why and I also asked the Ubisoft Support but nothing works. They told me to do a clean startup but that didn't help. If anyone knows this issue or has/had the same problem and could give me some advice I would be grateful, I really want to play this game.

      (system information:

      OS: Windows 10 Pro (64-Bit)

      Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4008 MHz

      RAM: 32GB

      500GB SSD Crucial MX200

      1TB Seagate Desktop HDD

      8192 MB Sapphire Radeon R9 390X Nitro

      MB: MSI Z170-A PRO Intel So.1151 )

        • Re: graphics driver crashes on Assasins Creed 4 Black Flags Singleplayer
          amdmatt

          Try a system clean up and a fresh installation of our latest drivers, to see if it resolves the crashing at startup.

           

          Verify the game cache files in Steam. Disable any overlay software such as MSI Afterburner.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.3 drivers once the above is completed and check to see if the issue is resolved.