1 Reply Latest reply on Aug 2, 2016 5:23 AM by amdmatt

    Radeon settings are never available after I reboot my computer

    aveesh

      Hi, I have a Lenovo Y40-80 computer with an AMD Radeon M275 graphics card. Whenever I reboot my computer, I always get the message "Radeon Settings are currently not available. Please try again after connecting AMD graphics." So every single time I reboot my computer I am finding that I need to use either DDU or the AMD cleanup utility, reboot again, install the drivers again, and reboot AGAIN in order to access Radeon settings. Is there a better way to do this, or is there a way to fix this so it doesnt keep happening?

        • Re: Radeon settings are never available after I reboot my computer
          amdmatt

          You need to block Windows 10 from downloading and installing the AMD Windows Update driver.

          Re: Windows 10 keeps downgrading AMD drivers 

           

          Then perform a clean install as instruction below and this should resolve the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.3 drivers once the above is completed and check to see if the issue is resolved.