2 Replies Latest reply on Aug 1, 2016 7:54 PM by kingfish

    Driver problems with WIN10 build 14393.5

    seanpatrick76

      So Windows downloaded and installed the anniversary release candidate today, and I've been having constant problems with AMD drivers since.  I've tried going back to previous drivers, but Catalyst keeps crashing near immediately.  This is the latest error it gives me before crashing:

       

      amd problem.JPG

       

      I'm using the latest AMD driver version 16.7.3, and have tried rolling back to the previous version - but nothing seems to work.  Any ideas?

        • Re: Driver problems with WIN10 build 14393.5
          amdmatt

          I'd like you to try a system clean up and a fresh installation of 16.7.3, to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.3 drivers once the above is completed and check to see if the issue is resolved.

          • Re: Driver problems with WIN10 build 14393.5
            kingfish

            You would probably have a better response if you posted in the correct forum.......Drivers & Software

             

            WELCOME TO THE GENERAL DISCUSSION FORUM

             

            Use this space to post questions and discussions related to AMD that do not fit into the other forums.

            For example; game promotions, benchmark scores, etc.