1 Reply Latest reply on Jul 30, 2016 12:03 PM by amdpete

    Getting an error when trying to update

    weazul

      When trying to update I get an error that I will attach to this discussion. I have an R9 280X. What can I do to fix it?

        • Re: Getting an error when trying to update
          amdpete

          A clean install should fix it, please try the following to troubleshoot your issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsoft NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Attempt to install the latest drivers

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