1 Reply Latest reply on Jul 28, 2016 2:07 AM by amdmatt

    The latest graphics driver is not compatible with World of Warcraft?

    qilovehzp

      OS: Windows 10

      GPU: Radeon R9 380 4G

      Driver Version: 16.150.2211.0

       

      I have been using AMD official website to download autodetect utility

      QQ截图20160728035617.jpg

       

       

      When win7, is also kept up to date graphics driver,There has been no problem

       

      When I upgraded to win10,World of Warcraft will crash... some time,maybe I can survive 10min ,then goes down

        • Re: The latest graphics driver is not compatible with World of Warcraft?
          amdmatt

          I'd like you to try a system clean up and a fresh installation of our latest Crimson 16.7.2 driver, to see if it resolves the crashing in WOW.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.