3 Replies Latest reply on Aug 27, 2016 12:30 PM by playa

    R9 390 "Crashes"

    playa

      Sometimes when im playing my Hardware OR Software crashes, im not sure what it is but after restarting the card in the hardware manager it works again.

      Driver should be up-to-date, I absolutely dont know where I can find the crash dumps. Note: The most programs still work but games wont start, Source games say "Failed to create D3D Device".

       

      System:

      Grafik-Chipset - AMD Radeon (TM) R9 390 Series

      Storagesize - 8192 MB

      Storagetype - GDDR5

      Systemfrequency - 1015 MHz

      Windows-Version - Windows 7 (Service Pack 1) (64 bit)

      Systemstorage - 8 GB

      CPU-Type - Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz

       

      Radeon Settings version - 2016.0708.1511.25486

      Driver-Paketversion - 16.20.1035.1001-160708a-304504C

      Provider - Advanced Micro Devices, Inc.

      2D-Driverversion - 8.1.1.1558

      Direct3D® Version - 9.14.10.1197

      OpenGL® Version - 6.14.10.13441

      OpenCL™ Version - 2.0.6.0

      AMD Mantle-Version - 9.1.10.123

      AMD Mantle API-Version - 98309

      AMD Audio-Treiberversion - 7.12.0.7723

      Vulkan Driver Version - 1.2.0

      Vulkan API Version - 1.0.17

        • Re: R9 390 "Crashes"
          amdmatt

          I'd like you to try a system clean up and a fresh installation of Crimson 16.7.2, to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.

            • Re: R9 390 "Crashes"
              playa

              1.Some system settings could be corrupt because my system in nearly 4 years old, anyway sfc wont find anything.

              2.Yep, i have everything u can imagine :3

              3. Everything up-to-date except for security updates

              4+5. Test done, problem not solved

            • Re: R9 390 "Crashes"
              playa

              #Push