AnsweredAssumed Answered

AMD Display Drivers Fail to install

Question asked by twolf333 on Jul 26, 2016
Latest reply on Jul 26, 2016 by amdpete

I am attempting to update the graphics drivers on my PC by using the Crimson 16.7.2 package that was released on 19 Jul.  The installer will pause for about 5-10 minutes at 9% before completing the install.  All software in the package (HDMI Audio Driver, AMD Gaming Evolved ect) will install successfully excluding the graphics drivers themselves.  I simply get told the drivers failed to install with no additional information given.  After researching the issue online multiple people suggested installing in safe mode or turning off my antivirus while updating the drivers.  Neither of these suggested fixes solved my issue.


System Information

  • AMD Graphics Card - AMD Radeon R9 390 Series
  • Desktop
  • Operating System - Windows 10 64bit
  • Driver version installed - 15.201.1151.1008
  • Display Devices - ACER AT3265, HDMI connection
  • Motherboard - MSI Gaming Z170A
  • CPU/APU - Intel Core 15-6600K 6M
  • Power Supply Unit  Make, Model & Wattage - EVGA Supernova GS 220-GS-0650-V1, 650 Watts
  • RAM - 16GB