5 Replies Latest reply on Jul 27, 2016 12:04 PM by amdmatt

    FX-7870 driver error

    jaffa

      When installing the FX-7870 driver it keeps showing an error at the end of the newest CCC, previous drivers have the same problem, before installing the GPU worked properly.

       

      My System:

      Desktop

      Windows 7 64

      Driver: 16.7.2

      ASUS HD7870

      ASRock 980DE3/U3S3

      MSI B85M-E33

      8 GB RAM

        • Re: FX-7870 driver error
          amdmatt

          Performing a system clean up and using a driver cleaner may resolve your issue, please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.

          • Re: FX-7870 driver error
            jaffa

            amdmatt I followed your given instructions but still I'm getting the same error when installing the driver,

            I tried repairing the Visual C++ even after the installation but that doesn't seem to work either.

            I also updated my BIOS before and I've installed all the essential updates but still it doesn't seem to work.