1 Reply Latest reply on Jul 22, 2016 3:43 AM by amdmatt

    Enable DDRaw

    ichigoblue

      Im trying to play a MMO game and was unable to.  The technician suggested the following:

      It looks like most of the 3D capabilities of your video card are disabled:

            DDraw Status: Not Available
              D3D Status: Enabled
              AGP Status: Not Available

      You can either try turning these features back on in the diagnostic tool or you can try downloading the latest video card drivers from AMD's support site.  That will likely resolve the error you're seeing.

       

      How do I enable the above items? I already downloaded and installed the AMD-Catalyst-15.7.1-With-DOTNet45-Win8.1-64bit.

       

      Attached is the file the tech asked me to share.

       

      Thank you,

        • Re: Enable DDRaw
          amdmatt

          Please try the steps i have outlined below, and i think it will resolve the issue.

           

          Using the KB, enable acceleration. https://support.microsoft.com/en-us/kb/191660

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install Crimson 16.2.1 drivers once the above is completed and check to see if the issue is resolved.