2 Replies Latest reply on Jul 22, 2016 5:44 AM by kingfish

    AMD install manager Crashes my laptop. Blue screen.

    armis123

      So I decided to install the newest AMD drivers but now I can't get rid of it. When I installed the newest drivers I got a blue screen and this kept happening until I closed it down to not start up on launch.

      So when I try to run a game I get a blue screen and same goes for trying to uninstall the AMD install manager it counts something up and I get a blue screen.

      I've got a AMD Radeon R9 M375 graphics card. Looking foward for answers and suggestions. Windows 7 Home Premium.

        • Re: AMD install manager Crashes my laptop. Blue screen.
          amdmatt

          The quickest and easiest way to restore functionality would be using Windows System Restore.

           

          If you want to update to the latest drivers available, please try the steps below.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.

          • Re: AMD install manager Crashes my laptop. Blue screen.
            kingfish

            You have switchable graphics? What is your processor?