3 Replies Latest reply on Jul 26, 2016 8:14 AM by fsadough

Cannot find case brackets

cfehringer Jul 14, 2016 1:45 PM

Hello:

I purchased 2 W4100 Firepros a couple months ago. I did not know that they were only coming with the low profile mounting brackets. We need the standard full tower mounting brackets. I contacted AMD directly and they said to contact Sapphire. I contacted Sapphire and they told me to contact AMD. I contacted AMD and they said sorry we cant help you. What !? They said maybe to contact a reseller or something, but sorry we (AMD) doesnt care about my problem.

I have purchased a half dozen Firepro cards for my office in the past. This is my first customer service issue, and wow, I hope I never have another one.

I now have 2 high end custom built computers with the pci slot about to break off the motherboard, because they do not have a two cent bracket. I looked everywhere on Google / Amazon / eBay for spares. Nothing.

What am I going to do, make these brackets? Buy new cards? Super poor customer service.

Re: Cannot find case brackets

black_zion Jul 14, 2016 2:03 PM (in response to cfehringer)

According to Does the The AMD FirePro™ W4100 come with both mounting brackets? Regular desktop one and the low profile one? the card is supposed to come with both brackets, so the fault lies with the manufacturer, in this case Sapphire, for not including all parts.

amdmatt fsadough vaporx
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Re: Cannot find case brackets

ray_m Jul 14, 2016 2:06 PM (in response to cfehringer)

Where did you purchase these cards from ?

The retail version always includes the brackets in the box.
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Re: Cannot find case brackets

fsadough Jul 26, 2016 8:14 AM (in response to cfehringer)

The standard bracket on a W4100 is a high profile and a low profile bracket is always included in the box.
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