I purchased 2 W4100 Firepros a couple months ago. I did not know that they were only coming with the low profile mounting brackets. We need the standard full tower mounting brackets. I contacted AMD directly and they said to contact Sapphire. I contacted Sapphire and they told me to contact AMD. I contacted AMD and they said sorry we cant help you. What !? They said maybe to contact a reseller or something, but sorry we (AMD) doesnt care about my problem.
I have purchased a half dozen Firepro cards for my office in the past. This is my first customer service issue, and wow, I hope I never have another one.
I now have 2 high end custom built computers with the pci slot about to break off the motherboard, because they do not have a two cent bracket. I looked everywhere on Google / Amazon / eBay for spares. Nothing.
What am I going to do, make these brackets? Buy new cards? Super poor customer service.