AnsweredAssumed Answered

Windows 10 Black Screen on Startup

Question asked by lery on Jul 13, 2016
Latest reply on Jul 14, 2016 by lery

Here is my problem.  Randomly, on power up or restart, the Windows 10 login screen goes black.  The monitor will flicker off/on a few times.  My workaround is to power off the monitor, wait a few seconds and turn it back on.  After doing that, everything is fine.  This only happens during a power on and restart and does not happen all of the time.  I have seen similar posts about this topic, but I believe that my issue is different.


I upgraded from a MSI GeForce GTX 760 2GB TWIN FROZR.


I restarted into Safe Mode and ran Display Driver Uninstaller


No problems during the install of the Crimson driver software were observed.


Monitor:  Dell U3415W Displayport and ASUS PB238 HDMI


Radeon Software Version - 16.7.2

Radeon Software Edition - Crimson

Graphics Chipset - Radeon (TM) RX 480 Graphics

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1266 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 32 GB

CPU Type - Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz


Radeon Settings Version - 2016.0708.1511.25486

Driver Packaging Version - 16.20.1035.1001-160708a-304447E

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version -

AMD Mantle Version -

AMD Mantle API Version - 98309

AMD Audio Driver Version -

Vulkan Driver Version - 1.2.0

Vulkan API Version - 1.0.17


Graphics Card Manufacturer - Built by AMD

Graphics Chipset - Radeon (TM) RX 480 Graphics

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 0B37

SubSystem Vendor ID - 1002

Revision ID - C7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version -

BIOS Part Number - 113-D0090101-100

BIOS Date - 2016/06/03 00:23

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1266 MHz

Total Memory Bandwidth - 256 GByte/s

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000