1 Reply Latest reply on Jul 14, 2016 12:17 PM by lery

    Windows 10 Black Screen on Startup


      Here is my problem.  Randomly, on power up or restart, the Windows 10 login screen goes black.  The monitor will flicker off/on a few times.  My workaround is to power off the monitor, wait a few seconds and turn it back on.  After doing that, everything is fine.  This only happens during a power on and restart and does not happen all of the time.  I have seen similar posts about this topic, but I believe that my issue is different.


      I upgraded from a MSI GeForce GTX 760 2GB TWIN FROZR.


      I restarted into Safe Mode and ran Display Driver Uninstaller


      No problems during the install of the Crimson driver software were observed.


      Monitor:  Dell U3415W Displayport and ASUS PB238 HDMI


      Radeon Software Version - 16.7.2

      Radeon Software Edition - Crimson

      Graphics Chipset - Radeon (TM) RX 480 Graphics

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Core Clock - 1266 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 32 GB

      CPU Type - Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz


      Radeon Settings Version - 2016.0708.1511.25486

      Driver Packaging Version - 16.20.1035.1001-160708a-304447E

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version -

      Direct3D® Version -

      OpenGL® Version -

      OpenCL™ Version -

      AMD Mantle Version -

      AMD Mantle API Version - 98309

      AMD Audio Driver Version -

      Vulkan Driver Version - 1.2.0

      Vulkan API Version - 1.0.17


      Graphics Card Manufacturer - Built by AMD

      Graphics Chipset - Radeon (TM) RX 480 Graphics

      Device ID - 67DF

      Vendor ID - 1002

      SubSystem ID - 0B37

      SubSystem Vendor ID - 1002

      Revision ID - C7

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version -

      BIOS Part Number - 113-D0090101-100

      BIOS Date - 2016/06/03 00:23

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Memory Clock - 2000 MHz

      Core Clock - 1266 MHz

      Total Memory Bandwidth - 256 GByte/s

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

        • Re: Windows 10 Black Screen on Startup

          One additional symptom to add to this.  When I switch from HDMI input to Displayport, often times the screen will just go black and flicker off/on.  I have to power off the monitor for a second or two and then turn it back on.  After doing so, everything is fine.