8 Replies Latest reply on Jul 15, 2016 8:20 AM by ray_m

    path of exile won't open help


      hello everyone,

      i just downloaded poe and i face these errors:

      -the d3d device has a non-zero reference count meaning some objects were not released.

      -Failed resetting Direct3D device objects.

      -DXUTCreateDevice failed

      i have sent the problem to poe support team and they said that my graphics drivers are old so i tried to upgrade it from amd's website.

      when i tried this, amd's auto detector program(it detects the driver etc..) says that  "there is no supported amd equipment" "no drivers available" etc... how do i fix this? please help.

      the poe support team told me to ask the problem here , in the amd support forum.

      Waiting for your help, regards.

      my graphics card is amd radeon x1550

      Card name: Radeon X1550 64-bit (Microsoft Corporation - WDDM)  

             Manufacturer: ATI Technologies Inc.

                Chip type:

                 DAC type: Internal DAC(400MHz)

               Device Key: Enum\PCI\VEN_1002&DEV_719F&SUBSYS_0840174B&REV_00

           Display Memory: 1789 MB

         Dedicated Memory: 510 MB

            Shared Memory: 1279 MB

             Current Mode: 1366 x 768 (32 bit) (60Hz) this card should run it easily