AnsweredAssumed Answered

path of exile won't open help

Question asked by patliyanzee on Jul 14, 2016
Latest reply on Jul 15, 2016 by ray_m

hello everyone,

i just downloaded poe and i face these errors:

-the d3d device has a non-zero reference count meaning some objects were not released.

-Failed resetting Direct3D device objects.

-DXUTCreateDevice failed

i have sent the problem to poe support team and they said that my graphics drivers are old so i tried to upgrade it from amd's website.

when i tried this, amd's auto detector program(it detects the driver etc..) says that  "there is no supported amd equipment" "no drivers available" etc... how do i fix this? please help.

the poe support team told me to ask the problem here , in the amd support forum.

Waiting for your help, regards.

my graphics card is amd radeon x1550

Card name: Radeon X1550 64-bit (Microsoft Corporation - WDDM)  

       Manufacturer: ATI Technologies Inc.

          Chip type:

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_719F&SUBSYS_0840174B&REV_00

     Display Memory: 1789 MB

   Dedicated Memory: 510 MB

      Shared Memory: 1279 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz) this card should run it easily