3 Replies Latest reply on Jul 14, 2016 1:45 PM by amdmatt

    Error when updating software Windows 10 Pro 64 Bit

    tefuse671

      hello,

       

      I'm trying to install the windows 10 driver for my r9 280, but it installs everything and gives me the error:

       

      Driver Install: the driver package does not specify a hardware identifier

       

      I have no idea why its doing this all I can say is I've wiped my computer of any existing AMD drivers and then done a clean install and same error

       

      Oh and also, yes I do have it plugged into the power as I'm using it now and finally it says in device manager that I'm using the Microsoft basic display adapter. If I try and update the driver manually in device manager by selecting it then it gives me the error:

       

      Windows found driver software for your device but encountered an error while attempting to install it.

       

      AMD Radeon R9 200 Series

       

      There is no driver selected for the device information set or element.

       

      Thanks TJ

        • Re: Error when updating software Windows 10 Pro 64 Bit
          amdmatt

          Navigate to Windows Device Manager > Display Adapters and check that Windows has not disabled the Device. If the Device is disabled, please enable it.

           

          I'd like you to try a system clean up and a fresh installation of our latest Crimson 16.7.2 driver, to see if it resolves the error message you are seeing.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.