AnsweredAssumed Answered

Error when updating software Windows 10 Pro 64 Bit

Question asked by tefuse671 on Jul 12, 2016
Latest reply on Jul 14, 2016 by amdmatt

hello,

 

I'm trying to install the windows 10 driver for my r9 280, but it installs everything and gives me the error:

 

Driver Install: the driver package does not specify a hardware identifier

 

I have no idea why its doing this all I can say is I've wiped my computer of any existing AMD drivers and then done a clean install and same error

 

Oh and also, yes I do have it plugged into the power as I'm using it now and finally it says in device manager that I'm using the Microsoft basic display adapter. If I try and update the driver manually in device manager by selecting it then it gives me the error:

 

Windows found driver software for your device but encountered an error while attempting to install it.

 

AMD Radeon R9 200 Series

 

There is no driver selected for the device information set or element.

 

Thanks TJ

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