3 Replies Latest reply on Jul 18, 2016 3:44 AM by amdmatt

    Problem with APU A8-6410 and m260

    shadowzord

      Hi,

       

      I'm having a lot of trouble with my laptop, i've got the error "display driver stopped responding and has recovered" or some random blue screens or the screen turn off a lot of times every day

       

      When this occurs, my graphic card driver rollback to the old windows 10 automatic driver wich is "15.201.1101.0" and then games that i run at 120 /100 fps, i start running at 20/30 with massive lag, and even browsing i can feel the lag.

       

      If i update to the latest driver again, the laptop goes back to normal.

       

      I had this problem in windows 8.1 aswell and i dont know what to do.

       

      Thank you.  

        • Re: Problem with APU A8-6410 and m260
          amdmatt

          I'd like you to try a system clean up and a fresh installation of the latest compatible driver for your APU, which i believe will resolve the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers in safe mode.

           

          5. Install the latest Crimson 16.3.2 drivers once the above is completed and check to see if the issue is resolved.