7 Replies Latest reply on Jul 14, 2016 7:09 AM by amdmatt

    16.7.2 driver crashing


      Just got my RX 480 8gb and did a clean install of the latest driver. Unfortunately, absolutely none of my games work. Radeon crashes when I open my games. Also had a display crash just streaming a movie.


      Black ops 3

      The Witcher 3

      Portal 2

      Left 4 Dead 2

      Elder Scrolls online

      Metro 2033 redux and Last Light

      even Garry's Mod


      Event viewer shows;

      C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe


      C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
      C:\Program Files\AMD\CNext\CNext\Qt5Gui.dll


      Intel core i5 6600k

      MSI z170a gaming m5

      16gb Corsair ddr4

      750w EVGA Supernova PS

      Power Cooler Rx 480 8gbd5

      LG 34um67-p FreeSync 2560x1080 via DP

      Radeon Software Crimson Edition 16.7.2

      Windows 10 x64

        • Re: 16.7.2 driver crashing

          Please provide the information above, we'd like to help.

          • Re: 16.7.2 driver crashing

            Radeon Software Version - 16.7.2

            Radeon Software Edition - Crimson

            Graphics Chipset - Radeon (TM) RX 480 Graphics

            Memory Size - 8192 MB

            Memory Type - GDDR5

            Core Clock - 1266 MHz

            Windows Version - Windows 10 (64 bit)

            System Memory - 16 GB

            CPU Type - Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz

            Radeon Settings Version - 2016.0708.1511.25486

            Driver Packaging Version - 16.20.1035.1001-160708a-304447E

            Provider - Advanced Micro Devices, Inc.

            2D Driver Version -

            Direct3D® Version -

            OpenGL® Version -

            OpenCL™ Version -

            AMD Mantle Version -

            AMD Mantle API Version - 98309

            AMD Audio Driver Version -

            Vulkan Driver Version - 1.2.0

            Vulkan API Version - 1.0.17

            Graphics Card Manufacturer - Built by AMD

            Graphics Chipset - Radeon (TM) RX 480 Graphics

            Device ID - 67DF

            Vendor ID - 1002

            SubSystem ID - 0B37

            SubSystem Vendor ID - 1002

            Revision ID - C7

            Bus Type - PCI Express 3.0

            Current Bus Settings - PCI Express 3.0 x16

            BIOS Version -

            BIOS Part Number - 113-D0090101-100

            BIOS Date - 2016/06/03 00:23

            Memory Size - 8192 MB

            Memory Type - GDDR5

            Memory Clock - 2000 MHz

            Core Clock - 1266 MHz

            Total Memory Bandwidth - 256 GByte/s

            2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

              • Re: 16.7.2 driver crashing

                Thanks for the information. I think the best course of action would be a system clean up and a fresh installation of our latest Crimson 16.7.2 driver, to see if it resolves the crashing.


                1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


                2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


                3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


                4. Use DDU to sweep the system of AMD drivers in safe mode.


                5. Install the latest Crimson 16.7.2 drivers once the above is completed and check to see if the issue is resolved.