AnsweredAssumed Answered

Netflix locks up computer

Question asked by kevinmhc on Jul 6, 2016
Latest reply on Jul 8, 2016 by kevinmhc

Hello Everyone,


Purchased a brand new Asus R9 390OC last week and started to notice that the AMD drivers/GPU chokes up the computer for a second right before a Netflix video starts/loads.  The rest of the video plays fine until it loads the next video.  I had a NVidia 760GTX before and this never happened.  During the choke up Windows becomes unresponsive; mouse is not movable, browsers stops loading and even in game becomes unresponsive, but music continues to play in the background.    The weirdest thing is, this only happens with Netflix videos on all browsers.  Youtube, Twitch, Vimeo all works fine with out any hiccups.  Game performance is optimal too.  I borrowed the same R9 390 from a friend and the problem still exists, but it doesn't on his computer with my card.


I tried troubleshooting the issue and the issue seems to only persist when the AMD drivers are installed.

Things I tried:

- Disable the AMD drivers and run onboard (Netflix loads fine)

- Reinstall Windows 10

- Tried difference browsers, all have the same problem.

- Made sure GPU drivers are up to date and even tried older drivers

- Borrowed the same R9 390 from a friend and the problem still exist

- Tried with only 1 monitor at a time

- Reinstalled Silverlight and disabled hardware acceleration


Any advice or help is appreciated.  Thanks!



System Information


      Time of this report: 7/6/2016, 20:38:50

             Machine name: DESKTOP-0U5ACS2

         Operating System: Windows 10 Enterprise 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: Z87X-D3H

                     BIOS: BIOS Date: 08/25/14 15:45:56 Ver: 04.06.05

                Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16320MB RAM

                Page File: 5070MB used, 14193MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.10586.0000 64bit Unicode