8 Replies Latest reply on Jul 26, 2016 8:07 AM by amdmatt

    R9 390 Crimson Issue - Windows 10 x64


      Hi all,


      Am trying to install the Radeon Crimson software on my PC (version 16.6.2), but have noticed that it freezes up every time I attempt a manual installation on Windows 10 (RTM build 10586). Windows opts to try and install the driver software automatically as well, but freezes up my computer a few minutes after starting.


      I'm getting no error message; the machine is just defaulting to the full resolution of my panel (2560x1440) and locking up there. I have had this on previous installations of Windows, and, as this problem is recurring on a fresh install, there are no leftover driver packages or applications that could be interfering with the installation. All of my gear is running at standard clock speeds, and I have never overclocked on this machine.


      Would someone be able to point me in the right direction? My computer was previously usable with a much older version of Catalyst but I hope to be able to use the Crimson software if possible. Thanks!

        • Re: R9 390 Crimson Issue - Windows 10 x64

          I'd like you to try a system clean up and a fresh installation of our latest Crimson 16.7.1 driver, to see if it resolves the issue.


          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


          4. Use DDU to sweep the system of AMD drivers in safe mode.


          5. Install the latest Crimson 16.7.1 drivers once the above is completed and check to see if the issue is resolved.