3 Replies Latest reply on Jul 11, 2016 1:04 PM by amdmatt

    THE preinstalled Graphics REDUCES FPS IN 4 days old PC/

    somesh.1509

      Installing the graphics card driver for AMD REDEON R5 reduces my PC speed unnaturally. The driver was there from the beginning. My games Lag and for the record the PC is only 4 days old. processor is AMD A8 with REDEON R5 2.2GHz speed. The moment I uninstall the driver my PC runs fine but I am unable to play high end games. Help me here because I don't want to look like a fool who trusted and bought an AMD in an area dominated by Intel.

        • Re: THE preinstalled Graphics REDUCES FPS IN 4 days old PC/
          amdmatt

          We'd like to help, but you have not provided enough information.

          INFORMATION REQUIRED WHEN POSTING A QUESTION

           

          Please can you attach (don't copy and paste the information) DXDIAG report to your response?

           

          Dxdiag - Click Start, type in dxdiag and press Enter. Under Run DirectX 64-Bit, click on Save All Information and save this as dxdiag.txt

            • Re: THE preinstalled Graphics REDUCES FPS IN 4 days old PC/
              somesh.1509

              System Information

              ------------------

                    Time of this report: 7/9/2016, 14:11:48

                           Machine name: DESKTOP-98J93IV

                       Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 10240) (10240.th1_st1.160408-1853)

                               Language: English (Regional Setting: English)

                    System Manufacturer: HP

                           System Model: HP Notebook

                                   BIOS: F.12

                              Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics     (4 CPUs), ~2.2GHz

                                 Memory: 4096MB RAM

                    Available OS Memory: 3530MB RAM

                              Page File: 3433MB used, 2840MB available

                            Windows Dir: C:\Windows

                        DirectX Version: 12

                    DX Setup Parameters: Not found

                       User DPI Setting: Using System DPI

                     System DPI Setting: 96 DPI (100 percent)

                        DWM DPI Scaling: Disabled

                               Miracast: Not Available

              Microsoft Graphics Hybrid: Not Supported

                         DxDiag Version: 10.00.10240.16384 64bit Unicode

                DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

               

               

              ------------

              DxDiag Notes

              ------------

                    Display Tab 1: No problems found.

                      Sound Tab 1: No problems found.

                        Input Tab: No problems found.

               

               

              --------------------

              DirectX Debug Levels

              --------------------

              Direct3D:    0/4 (retail)

              DirectDraw:  0/4 (retail)

              DirectInput: 0/5 (retail)

              DirectMusic: 0/5 (retail)

              DirectPlay:  0/9 (retail)

              DirectSound: 0/5 (retail)

              DirectShow:  0/6 (retail)

               

               

              ---------------

              Display Devices

              ---------------

                        Card name: AMD Radeon(TM) R5 Graphics

                     Manufacturer: Advanced Micro Devices, Inc.

                        Chip type: AMD Radeon Graphics Processor (0x9851)

                         DAC type: Internal DAC(400MHz)

                      Device Type: Full Device

                       Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_80CC103C&REV_45

                   Display Memory: 4301 MB

                 Dedicated Memory: 2537 MB

                    Shared Memory: 1764 MB

                     Current Mode: 1366 x 768 (32 bit) (60Hz)

                     Monitor Name: Generic PnP Monitor

                    Monitor Model: unknown

                       Monitor Id: CMN15CA

                      Native Mode: 1366 x 768(p) (60.003Hz)

                      Output Type: Internal

                      Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

              Driver File Version: 8.17.0010.1404 (English)

                   Driver Version: 15.200.1062.1004

                      DDI Version: 12

                   Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

                     Driver Model: WDDM 2.0

              Graphics Preemption: DMA

              Compute Preemption: DMA

                         Miracast: Not Supported by Graphics driver

              Hybrid Graphics GPU: Not Supported

                   Power P-states: Not Supported

                Driver Attributes: Final Retail

                 Driver Date/Size: 8/9/2015 10:43:36, 1466744 bytes

                      WHQL Logo'd: Yes

                  WHQL Date Stamp:

                Device Identifier: {D7B71EE2-DB11-11CF-F076-C6A0FBC2C535}

                        Vendor ID: 0x1002

                        Device ID: 0x9851

                        SubSys ID: 0x80CC103C

                      Revision ID: 0x0045

              Driver Strong Name: oem24.inf:cb0ae414426c3950:ati2mtag_MullinsPA_Mobile:15.200.1062.1004:pci\ven_1002&dev_9851&rev_45

                   Rank Of Driver: 00D12000

                      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

                      DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

                 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     D3D9 Overlay: Not Supported

                          DXVA-HD: Not Supported

                     DDraw Status: Enabled

                       D3D Status: Enabled

                       AGP Status: Enabled

               

               

              -------------

              Sound Devices

              -------------

                          Description: Speaker/HP (Realtek High Definition Audio)

              Default Sound Playback: Yes

              Default Voice Playback: Yes

                          Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C80CC&REV_1000

                      Manufacturer ID: 1

                           Product ID: 100

                                 Type: WDM

                          Driver Name: RTKVHD64.sys

                       Driver Version: 6.00.0001.7564 (English)

                    Driver Attributes: Final Retail

                          WHQL Logo'd: Yes

                        Date and Size: 7/24/2015 18:14:43, 4589784 bytes

                          Other Files:

                      Driver Provider: Realtek Semiconductor Corp.

                       HW Accel Level: Basic

                            Cap Flags: 0xF1F

                  Min/Max Sample Rate: 100, 200000

              Static/Strm HW Mix Bufs: 1, 0

              Static/Strm HW 3D Bufs: 0, 0

                            HW Memory: 0

                     Voice Management: No

              EAX(tm) 2.0 Listen/Src: No, No

                 I3DL2(tm) Listen/Src: No, No

              Sensaura(tm) ZoomFX(tm): No

               

               

              ---------------------

              Sound Capture Devices

              ---------------------

                          Description: Microphone (Realtek High Definition Audio)

                Default Sound Capture: Yes

                Default Voice Capture: Yes

                          Driver Name: RTKVHD64.sys

                       Driver Version: 6.00.0001.7564 (English)

                    Driver Attributes: Final Retail

                        Date and Size: 7/24/2015 18:14:43, 4589784 bytes

                            Cap Flags: 0x1

                         Format Flags: 0xFFFFF

               

               

                          Description: Stereo Mix (Realtek High Definition Audio)

                Default Sound Capture: No

                Default Voice Capture: No

                          Driver Name: RTKVHD64.sys

                       Driver Version: 6.00.0001.7564 (English)

                    Driver Attributes: Final Retail

                        Date and Size: 7/24/2015 18:14:43, 4589784 bytes

                            Cap Flags: 0x1

                         Format Flags: 0xFFFFF

               

               

              ---------------------

              Video Capture Devices

              Number of Devices: 1

              ---------------------

                         FriendlyName: HP Truevision HD

                             Location: Front

                         SymbolicLink: \\?\usb#vid_05c8&pid_0382&mi_00#7&1dc23abf&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

                         Manufacturer: Microsoft

                           HardwareID: USB\VID_05C8&PID_0382&REV_0103&MI_00,USB\VID_05C8&PID_0382&MI_00

                           DriverDesc: USB Video Device

                       DriverProvider: Microsoft

                        DriverVersion: 10.0.10240.16384

                    DriverDateEnglish: 6/21/2006 00:00:00

                  DriverDateLocalized: 21-06-2006 00:00:00

                              Service: usbvideo

                                Class: Image

                        DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

                          ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

                          ProblemCode: No Problem

                BusReportedDeviceDesc: HP Truevision HD

                               Parent: USB\VID_05C8&PID_0382\6&2b2e9a48&0&1

                    DriverProblemDesc: n/a

                         UpperFilters: n/a

                         LowerFilters: n/a

                                Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

                    ContainerCategory: Imaging

               

               

              -------------------

              DirectInput Devices

              -------------------

                    Device Name: Mouse

                       Attached: 1

                  Controller ID: n/a

              Vendor/Product ID: n/a

                      FF Driver: n/a

               

               

                    Device Name: Keyboard

                       Attached: 1

                  Controller ID: n/a

                • Re: THE preinstalled Graphics REDUCES FPS IN 4 days old PC/
                  amdmatt

                  I noticed you are using an older AMD driver, so i would recommend updating to the latest version for your system which may improve performance. Please try the steps below to clean up your system, update Windows and then update your AMD driver.

                   

                  1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

                   

                  2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

                   

                  3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

                   

                  4. Use DDU to sweep the system of AMD drivers in safe mode.

                   

                  5. Install the latest Crimson 16.3.2 drivers once the above is completed and check to see if the issue is resolved.