1 Reply Latest reply on Jul 5, 2016 11:18 AM by amdmatt

    Installer failing at 14%




      So this is a bizarre story, but here goes. I have a AMD/ATI Radeon 6850 (PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00). I decided to hook up a different monitor than I had been previously using to this video card. I was previously using a DVI cable to connect directly to the old monitor. I took that out and plugged in an hdmi cable to the new monitor instead. I instantly was rewarded with some garbled graphics that looked like my color went from 256 down to 32 for some unknown reason. I reacted by doing the following....


      I uninstalled my current version of AMD drivers,manually at first, but then used their uninstall utility later to make sure it was all wiped away. I used CC Cleaner as well. I rebooted, and Windows automatically installed the dreaded default VGA graphics driver. I went into the settings and disabled windows from automatically installing this again, and then I uninstalled it and restarted my machine. Strangely, I still was being shown a screen that looked like I had a graphics driver installed, but going into the device manager showed that it had the yellow "!" and that no graphics driver was installed at all. I then proceeded to do the following...


      I went to the AMD website and downloaded what they are considering to be "legacy" drivers now. I went to install them and it failed at 16%. "AMD installer has stopped working". I tried again... The same outcome occurred. I uninstalled everything again using the AMD utility. I used CC Cleaner, I even went into regedit and removed all traces of ATI or AMD folders. I tried to install again. Same problem. This time, I went to the forums. It was suggested to turn off my antivirus. So I did that. Same problem. 16% and crash. I even tried completely disconnecting from the internet and trying to install. NOTHING WORKS. It will not install under any circumstance.


      What am I doing wrong here? My graphics card is cleary being recognized via the device manager and the device hardware id of (PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00), but it refuses to install the drivers.


      Can anyone help me out here? Thanks in advance!


      My dxdiag results for my system and my display are below.



      System Information


      Time of this report:

             Machine name:

         Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)

                 Language: English (Regional Setting: English)

      System Manufacturer: System manufacturer

             System Model: System Product Name

                     BIOS: BIOS Date: 12/24/10 18:56:51 Ver: 08.00.15

                Processor: Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz (8 CPUs), ~3.1GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8184MB RAM

                Page File: 1686MB used, 14677MB available

              Windows Dir:

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: 120 DPI (125 percent)

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 32bit Unicode



      DxDiag Notes


            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

              Sound Tab 3: No problems found.

              Sound Tab 4: No problems found.

              Sound Tab 5: No problems found.

                Input Tab: No problems found.



      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)



      Display Devices


                Card name:


                Chip type:

                 DAC type:

               Device Key: Enum\

           Display Memory: n/a

         Dedicated Memory: n/a

            Shared Memory: n/a

             Current Mode: 1600 x 1200 (32 bit) (1Hz)

              Driver Name:

      Driver File Version:  ()

           Driver Version:

              DDI Version: unknown

             Driver Model: unknown

        Driver Attributes: Final Retail

         Driver Date/Size: , 0 bytes

              WHQL Logo'd: n/a

          WHQL Date Stamp: n/a

        Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}

                Vendor ID: 0x0000

                Device ID: 0x0000

                SubSys ID: 0x00000000

              Revision ID: 0x0000

      Driver Strong Name: Unknown

           Rank Of Driver: Unknown

              Video Accel:

            Deinterlace Caps: n/a

             D3D9 Overlay: n/a

                  DXVA-HD: n/a

             DDraw Status: Not Available

               D3D Status: Not Available

               AGP Status: Not Available