AnsweredAssumed Answered

Installer failing at 14%

Question asked by shadowvail on Jul 4, 2016
Latest reply on Jul 5, 2016 by amdmatt



So this is a bizarre story, but here goes. I have a AMD/ATI Radeon 6850 (PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00). I decided to hook up a different monitor than I had been previously using to this video card. I was previously using a DVI cable to connect directly to the old monitor. I took that out and plugged in an hdmi cable to the new monitor instead. I instantly was rewarded with some garbled graphics that looked like my color went from 256 down to 32 for some unknown reason. I reacted by doing the following....


I uninstalled my current version of AMD drivers,manually at first, but then used their uninstall utility later to make sure it was all wiped away. I used CC Cleaner as well. I rebooted, and Windows automatically installed the dreaded default VGA graphics driver. I went into the settings and disabled windows from automatically installing this again, and then I uninstalled it and restarted my machine. Strangely, I still was being shown a screen that looked like I had a graphics driver installed, but going into the device manager showed that it had the yellow "!" and that no graphics driver was installed at all. I then proceeded to do the following...


I went to the AMD website and downloaded what they are considering to be "legacy" drivers now. I went to install them and it failed at 16%. "AMD installer has stopped working". I tried again... The same outcome occurred. I uninstalled everything again using the AMD utility. I used CC Cleaner, I even went into regedit and removed all traces of ATI or AMD folders. I tried to install again. Same problem. This time, I went to the forums. It was suggested to turn off my antivirus. So I did that. Same problem. 16% and crash. I even tried completely disconnecting from the internet and trying to install. NOTHING WORKS. It will not install under any circumstance.


What am I doing wrong here? My graphics card is cleary being recognized via the device manager and the device hardware id of (PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00), but it refuses to install the drivers.


Can anyone help me out here? Thanks in advance!


My dxdiag results for my system and my display are below.



System Information


Time of this report:

       Machine name:

   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)

           Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

       System Model: System Product Name

               BIOS: BIOS Date: 12/24/10 18:56:51 Ver: 08.00.15

          Processor: Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz (8 CPUs), ~3.1GHz

             Memory: 8192MB RAM

Available OS Memory: 8184MB RAM

          Page File: 1686MB used, 14677MB available

        Windows Dir:

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode



DxDiag Notes


      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

        Sound Tab 4: No problems found.

        Sound Tab 5: No problems found.

          Input Tab: No problems found.



DirectX Debug Levels


Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)



Display Devices


          Card name:


          Chip type:

           DAC type:

         Device Key: Enum\

     Display Memory: n/a

   Dedicated Memory: n/a

      Shared Memory: n/a

       Current Mode: 1600 x 1200 (32 bit) (1Hz)

        Driver Name:

Driver File Version:  ()

     Driver Version:

        DDI Version: unknown

       Driver Model: unknown

  Driver Attributes: Final Retail

   Driver Date/Size: , 0 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}

          Vendor ID: 0x0000

          Device ID: 0x0000

          SubSys ID: 0x00000000

        Revision ID: 0x0000

Driver Strong Name: Unknown

     Rank Of Driver: Unknown

        Video Accel:

      Deinterlace Caps: n/a

       D3D9 Overlay: n/a

            DXVA-HD: n/a

       DDraw Status: Not Available

         D3D Status: Not Available

         AGP Status: Not Available