3 Replies Latest reply on Oct 6, 2016 2:16 PM by maxhardy

    FirePro M8900 black screen

    jplourd

      My Dell 6600 workstation was humming along with windows 10 when I rebooted and the screen went black as soon as the windows loading screen appeared.  Ran diagnostics and 'connectivity' and memory test on the M8900 reported A-Ok.  Tried reinstalling drivers but no luck.  How can I tell if the card is fried?  Thanks.

        • Re: FirePro M8900 black screen
          amdmatt

          Please provide more information.

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          Adding our Firepro expert fsadough.

          • Re: FirePro M8900 black screen
            fsadough

            Did u check if M6600 supports Win 10? Please contact DELL for support.

            • Re: FirePro M8900 black screen
              maxhardy

              My laptop intel i5 not switchable + amd radeon hd 7650m  2GB GPU i update Crimson then issue

              started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10

              when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.

              while installing display driver issue with black screen crash and some time mouse is showing flickering .....

              i try many driver version not able install stuck or freezing..after only way hard shutdown

              then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.

              now unable to install any amd display driver for GPU it useless...

              i have no found any solution in forums .

               

               

               

              finally i find the fix for my laptop  Amd HD 7650M 2GB + i5 intel

               

              a.black screen issue when logon and b.installation black screen

              1st try with hdmi / vga connected second monitor then try to install  or try to turn on laptop still issue persists

              it a hardware failure gpu dead.try below step it worked for me.

              1. need "air heat gun" and "heat thermal paste".

              2. disassemble laptop fully.

              3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD  Gpu in laptop.

              4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.

              5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop

              6. turn on  install any catalyst driver .i have install 15.11 catalyst  (don't install crimson driver it burn your GPU)

              and enjoy

              it working fine for me...

              this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.

              it help someone keep try any dead gpu and black screen issue