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Hello. We have tried everything to solve this issue and unfortunately still no luck. We are waiting solution from amd for 8 months!
Have you also had no luck with the latest 16.6.2 Hotfix?
This is quite a serious issue... The games do fail quite often. I would really like an AMD Represantative to comment on this post and explain how it can take 8 months to solve this.
I'm slowly starting to consider selling the R9 and buying an NVidia.GTX970... Sucks cause lately I've been defending the AMD products so much as everybody was trying to convince me to buy a computer with a NVidia card...
Unfortunately not. Btw, this problem differs according to the games you play. For me, it often occurs on ac syndicate.
I bought a 380X a month ago, from another country, thus I can't return it.
I don't tested with the Catalyst drivers, only Crimson, but so far the card is really, really buggy and crappy overall. But every time I ask somewhere about it people say I am nVidia troll
But if Catalyst doesn't fix it (or if Catalyst DOES fix it, but is useless for new games), and AMD don't fix Crimson soon, I will sell it and buy a new 970. (I should have bought a 970 in first place... it was within my budget to buy one in my country, they are quite cheap here, much cheaper than AMD cards...)
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As soon as I can, I will buy my sapphire r9 380. Never hard so many issues with a card. Tried everything and waiting for a fix since last august, about one year. Enough is enough now.
People has to know, this card is a problem.
Is it possible to know if AMD is actually working on this?
I mean come on... how can you let a problem go on like that for so long? Are there no one from AMD answering forum posts? It seems quite impossible to contact some form of customer support, unless you have a warranty issue. But, as the card came in a new computer, I can't really contact AMD (what will most likely happen is AMD will say that I should contact the computer supplier and the computer supplier will say that I should contact AMD).
Anyone from AMD, please comment? Are you working on this issue?
380 owner crash fix:
I had Witcher 3 randomly hard crashing like other games, and what worked for me was setting compatibility mode for windows 7. I found a spot where the random crashing was reproducible, and after the change it didn't crash. I figured this was a windows 10 type of thing.
Hey thanks for the heads up! The random crash you talked about, was it black screen or something else? I set AC Syndicate compatibility mode for Windows 8 and so far it has worked fine. But in Win 7 mode it crashes on black screen too. Btw, we all aware that black screen issue is something related to Windows 10.
Edit: I also faced crashes when ambient occlusion is set to HBAO+ and higher. Can be coincidence but its worth to shot!
They were the black screen where the sound continues, but video never recovered in those instances, so I had to reset.
I was also going to ask if your problem was the "Black Screen / No monitor signal" kind of crash? I wasn't aware, speaking for myself, that this whole thing was only for Windows 10 users... I play all of my games from Steam (like most of you perhaps). I've never used Compatibility Mode for Steam games..I guess it's not that big of a deal to setup, but I've never done it. Guess I just have to find the .exe in the Steam games files? I guess I'll try that.
Some Reddit users mentioned turning of Play.tv and Raptr and all that other useless stuff from AMD (useless for me at least). For sure I'll start turning them off and see what happens. Others say to turn off Steam overlay (that allows the Shift+Tab thing in Steam). I'll start with Raptr, Play.TV, then if it doesn't work I'll try Overlay and Then Compatibility mode.
Hey don't waste your time by disabling raptr thing and overlay. Raptr is not installed in my pc and I never installed it. In addition, my Steam overlay is also disabled. Only thing that can work is to set compatilibility modes (do try both W7 and 8). Good luck!
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This card is a ****. Sorry for my words, but she is a real ****.
Waiting for drivers since last august, and keep freezing. Tried everything (litterally). As soon as I can, I'm going on Nvidia. Never seen so many issues with a card, on a so long time.
Got this last august, and keep freezing on a lot of games (fallout 4, black ops, battlefield 3). Did my feedback ticket,but nothing change. Enough is enough.
When playing the System Shock demo for a few minutes the monitor will lose signal and display a black screen. A stuttering sound can be heard in the background on loop and the only way to recover from this crash is a hard reset of the computer. Upon restarting the computer and checking event viewer a log of the crash can be seen.
Display driver amdkmdap stopped responding and has successfully recovered.
I used to get the black screen crash on many other directx11 games (never had it on directx9 games), such as GTA5, Rainbow Six Siege, Satellite Reign, Unreal Tournament (the new one). However ever since a new driver released around April, at least for me, crashes in those games seem to be fixed as I have never encountered them again. System Shock is currently the only game I know of that still suffers from the same problem. I also get the same black screen issue with the Dolphin 5.0 emulator running with DX12 renderer and when playing movies in Media Player Classic using the MadVR renderer. Also graphics settings, resolution, windowed or fullscreen, refresh rate, FreeSync, tesselation, monitor, cable and port type, etc, does not matter as different combinations do not resolve the issue. Problem is a driver issue as it has been fixed in the past for other games.
Core i7 6700k (stock, never been overclocked)
Kingston HyperX Fury 16GB DDR4 (2x8GB)
Asus Maximus VIII Hero (BIOS 1701, current latest)
Seasonic XP-860 Platinum 860W Power Supply V2
Sapphire Radeon R9 380 Nitro Dual-X 4GB (stock, never been overclocked)
using Crimson 16.7.2 WHQL (shows as 16.7.3 in Radeon Settings Overview, installed after using DDU 126.96.36.199 in safe mode, Gaming Evolved NOT installed)
Windows 10 Home 64-bit
Monitor (single monitor tested individually, crashes occur on either):
Benq XL2730Z using DisplayPort (2560x1440, 144hz, FreeSync)
Benq V2400W using DVI (1920x1200, 60hz, non-FreeSync)
Crimson driver 16.7.3 is an improvement for me.
The System Shock demo still crashes. However, instead of getting the usual no signal black screen crash, now the game just crashes and I can continue using Windows without a hard reset.
Same thing for Media Player Classic with madVR renderer. I still get a crash, but now I am able to alt-f4 to close the crashed Media Player Classic and continue using windows without a hard reset.
Dolphin 5.0 emulator now seems to work without crashing using the DX12 renderer.
Not sure if the crashes are a problem with the applications or display drivers, but I'm glad now the crashes don't stall the entire system.