0 Replies Latest reply on Jul 3, 2016 11:41 AM by hyzengard

    Reposting: Overwatch keeps crashing. Crash report says that  it can't detect my GPU. Please Help

    hyzengard

      I'm posting this again due to no one being able to help me with this problem:

       

       

      Hi guys!

       

      I've been having this problem with Blizzard's new game, Overwatch. A Crashmailer report keeps popping up as soon as I startup the game. I consulted with the Tech Specialists at Blizzard and they told me the problems seems to come from the game not recognizing my AMD R9 200 series Graphics Card. They have told me to Update the driver, Uninstall it and Reinstall it, but yet none of their solutions worked (I went through 9 tech supports and 1 Tech specialist.).
      They have exhausted all their solutions and offered me this link to your Tech Support.

       

      If you guys need any info about my Specs, I'm glad to provide them for you.

       

      Thanks in Advance.

       

      My GPU is a Sapphire Vapor X R9 270.

       

      Specs are:

      • AMD Graphics Card
        • AMD R9 200 Series
      • Desktop
      • Windows Operating System
        • Windows 7 Ultimate 64 Bit
      • Driver version installed
        • E.g. Radeon Software Version 16.3.2
      • Display Devices
        • Generic PnP Monitor [Prolink Monitor with 1360 x 768 Resolution
      • Motherboard
        • Gigabyte Technology Co., Ltd. Z97x- Gaming 5
      • CPU/APU
        • Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
      • RAM
        • 8GB


      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon R9 200 Series

      Device ID - 6810

      Vendor ID - 1002

      SubSystem ID - E270

      SubSystem Vendor ID - 174B

      Revision ID - 00

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version - 015.041.000.000

      BIOS Part Number - 113-1E270000-X44

      BIOS Date - 2013/11/05 22:21

      Memory Size - 2048 MB

      Memory Type - GDDR5

      Memory Clock - 1450 MHz

      Core Clock - 1100 MHz

      Total Memory Bandwidth - 185 GByte/s

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000