AnsweredAssumed Answered

Reposting: Overwatch keeps crashing. Crash report says that  it can't detect my GPU. Please Help

Question asked by hyzengard on Jul 3, 2016

I'm posting this again due to no one being able to help me with this problem:

 

 

Hi guys!

 

I've been having this problem with Blizzard's new game, Overwatch. A Crashmailer report keeps popping up as soon as I startup the game. I consulted with the Tech Specialists at Blizzard and they told me the problems seems to come from the game not recognizing my AMD R9 200 series Graphics Card. They have told me to Update the driver, Uninstall it and Reinstall it, but yet none of their solutions worked (I went through 9 tech supports and 1 Tech specialist.).
They have exhausted all their solutions and offered me this link to your Tech Support.

 

If you guys need any info about my Specs, I'm glad to provide them for you.

 

Thanks in Advance.

 

My GPU is a Sapphire Vapor X R9 270.

 

Specs are:

  • AMD Graphics Card
    • AMD R9 200 Series
  • Desktop
  • Windows Operating System
    • Windows 7 Ultimate 64 Bit
  • Driver version installed
    • E.g. Radeon Software Version 16.3.2
  • Display Devices
    • Generic PnP Monitor [Prolink Monitor with 1360 x 768 Resolution
  • Motherboard
    • Gigabyte Technology Co., Ltd. Z97x- Gaming 5
  • CPU/APU
    • Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
  • RAM
    • 8GB


Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon R9 200 Series

Device ID - 6810

Vendor ID - 1002

SubSystem ID - E270

SubSystem Vendor ID - 174B

Revision ID - 00

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.041.000.000

BIOS Part Number - 113-1E270000-X44

BIOS Date - 2013/11/05 22:21

Memory Size - 2048 MB

Memory Type - GDDR5

Memory Clock - 1450 MHz

Core Clock - 1100 MHz

Total Memory Bandwidth - 185 GByte/s

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

 

 

 

Outcomes