43 Replies Latest reply on May 9, 2017 1:53 AM by tibor1964

    AMD RX 480 on Dell T5500 - Windows has stopped this device because it has reported problems. (Code 43)

    plchung3

      I have just got my AMD RX 480 on my Dell Precision T5500 Workstation.

      BIOS Upgraded to latest (version A16 from Dell), and I am running Win 10 64-bit Professional edition.

       

      Driver installation fine, I can see the fan of the card moving so I believe power is connected properly. And I checked the T5500 service manual the card is installed on the PCIe x16 slot so everything looks fine.

       

      However the windows device manager report problems on the device and shows

       

      Windows has stopped this device because it has reported problems. (Code 43)

       

      Does anyone know any solutions? I have already opened the case and tried different slots and different 6pin power cables.

       

      I checked the installation log of the driver and it reports this which everything looks okay....

       

      =====

      Install Manager
      Installation Report
      07/01/16 00:07:23

       

      Hardware information
      NameRadeon (TM) RX 480 Graphics
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x67df
      Vendor ID0x1002
      Class Code0x030000
      Revision ID0xc7
      Subsystem ID0x0b37
      Subsystem vendor ID0x1002
      Other hardware
      Existing packages
      AMD Install Manager
      VulkanRT
      Packages for install
      AMD Install Manager
      Final Status:Success
      Version of Item:9.0.000.4
      Size:20 Mbytes
      AMD Display Driver
      Final Status:Success
      Version of Item:16.200.1035.0000
      Size:90 Mbytes
      AMD Settings
      Final Status:Success
      Version of Item:2016.0621.1741.29990
      Size:150 Mbytes
      AMD Settings Branding
      Final Status:Success
      Version of Item:1.00.0000
      Size:1 Mbytes

      Other detected devices
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0xaaf0
      Vendor ID0x1002
      Class Code0x040300
      Revision ID0x00
      Subsystem ID0xaaf0
      Subsystem vendor ID0x1002

      Error messages