AnsweredAssumed Answered

AMD RX 480 on Dell T5500 - Windows has stopped this device because it has reported problems. (Code 43)

Question asked by plchung3 on Jun 30, 2016
Latest reply on Aug 13, 2019 by jean_frossard

I have just got my AMD RX 480 on my Dell Precision T5500 Workstation.

BIOS Upgraded to latest (version A16 from Dell), and I am running Win 10 64-bit Professional edition.

 

Driver installation fine, I can see the fan of the card moving so I believe power is connected properly. And I checked the T5500 service manual the card is installed on the PCIe x16 slot so everything looks fine.

 

However the windows device manager report problems on the device and shows

 

Windows has stopped this device because it has reported problems. (Code 43)

 

Does anyone know any solutions? I have already opened the case and tried different slots and different 6pin power cables.

 

I checked the installation log of the driver and it reports this which everything looks okay....

 

=====

Install Manager
Installation Report
07/01/16 00:07:23

 

Hardware information
NameRadeon (TM) RX 480 Graphics
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x67df
Vendor ID0x1002
Class Code0x030000
Revision ID0xc7
Subsystem ID0x0b37
Subsystem vendor ID0x1002
Other hardware
Existing packages
AMD Install Manager
VulkanRT
Packages for install
AMD Install Manager
Final Status:Success
Version of Item:9.0.000.4
Size:20 Mbytes
AMD Display Driver
Final Status:Success
Version of Item:16.200.1035.0000
Size:90 Mbytes
AMD Settings
Final Status:Success
Version of Item:2016.0621.1741.29990
Size:150 Mbytes
AMD Settings Branding
Final Status:Success
Version of Item:1.00.0000
Size:1 Mbytes

Other detected devices
ManufacturerAdvanced Micro Devices, Inc.
Device ID0xaaf0
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0xaaf0
Subsystem vendor ID0x1002

Error messages

Outcomes