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Woman wins $10,000 judgment against Microsoft for forced Windows 10 upgrade

Question asked by kingfish on Jun 28, 2016
Latest reply on Jul 2, 2016 by techguy

""For months, we’ve cataloged continued user resistance to Microsoft’s Windows 10 upgrade policies, the company’s increasing attempts to shove users to adopt the OS, and its occasional backtrack when its own policies went too far. It seems that at least one customer took the fight to court and won a small judgment against the company for how it deployed its latest operating system.

The Seattle Times reports that Teri Goldstein, of Sausalito, California, sued Microsoft after a failed Windows 10 upgrade left her system performing poorly, prone to crashing, and reportedly unusable for multiple days. Given the general issues associated with performing in-place upgrades, even successful ones, it’s not surprising that some users would run into problems. Goldstein reached out to Microsoft customer service to attempt to resolve her issues, but filed suit against the company once it failed to resolve her problems. Her $10,000 figure reflected estimated lost compensation as well as the cost of a new system.""

 

""One $10,000 judgment against Microsoft isn’t going to make a blip in the company’s financial earnings or its overall Windows 10 trajectory. But it neatly caps a year of self-inflicted damage regarding Windows 10 and Microsoft’s free upgrade. The repeated changes to Windows 10’s upgrade policy, mandatory telemetry collection, and decisions to kill off patch notes and make all updates mandatory (plus the issues with UWP and gaming) have collectively left a bad taste in many users’ mouths.""

 

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