1 Reply Latest reply on Jun 28, 2016 1:53 PM by gnfs

    System freezes on boot after update


      System: HP Pavilion 14 n007la

      Processor: AMD A6-5200 APU (2GHz)

      GPU: AMD Radeon HD 8400 / R3 series

      OS: Windows 10 x64

      8 of Goats

      Software: Crimson 15.12, then 16.3.2

      So, just this morning I got a message from the radeon update software that there were updates available; I though it would actually be a good time to install them since I was a bit busy. For the most part, it went without a hitch, up until a little after I went back to the computer to check some things and the screen suddenly turned black "oh, ok it's the driver update" I thought, but after a few seconds the monitor did turn on again, only that it was completely black save for the mouse pointer which was also not moving; the entire screen was frozen. I waited some more time and came back to be greeted by the same picture... I forced the computer to turn off; when it started up again, it shew me the HP startup logo, then flicked into black, then the logo again, but the little dots you'd see rolling beneath being the only indication that the screen had frozen yet again.

      The first thing I tried was system recovery, didn't work with none of 3 available recovery points.

      Then I went for the CMD, first with SFC /scannow, it said it fixed some things but there were 26 issues that couldn't be resolved (I managed to open the file later and found most of these were shortcut files from somewhere inside the windows folder are there any serious threats I should be alarmed of?).

      Afterwards, using chkdsk /f gives me the "can't unblock the disk, unit is protected against writing" message, running in read only mode, it tells me there are errors and that I should use the /F command. An issue I have encountered before, so I proceeded to:

      Finally, I try to boot in safe mode, to my surprise and unlike last time, it runs; but after realizing I have not enough external storage available to backup all my important files (which is why I don't have an image backup) and remembering how the whole thing started; I figured I perhaps only needed to reinstall the drivers, but I only found more trouble:

      1) when trying to run the crimson software, it tells me: "error with detector driver; contact support"

      2) when trying to uninstall software and all or just the latest drivers, I get: "unknown error. Please, close the program and start the installer again".

      Needless to say; I downloaded the latest version and got the same results

      So, is there still hope for me, or do I have to got through the good ol summer chore of reinstalling all my software, supposing the "keep files and configuration" restoration option works this time?