6 Replies Latest reply on Oct 8, 2017 6:33 AM by ric218

    Freesync page inidicates monitor is supported. Setting says it is not supported

    franzrara

      Hi,

       

      Wanted to send a direct email to AMD but cant find their address so decided to post here.

      So I just bought the LG 29UM58 monitor because I was looking for an Ultrawide that supports freesync.

      Seeing that AMD's FreeSync site inidicates this monitor is supported, I decided to buy it.

      GPU: Sapphire r9 380 Nitro 4gb

      Capture.PNG

       

      Monitor's information says it supports 75hz for refresh rate.

       

      Capture2.PNG

      Radeon Settings says this monitor is not FreeSync supported.

       

      Capture3.PNG

       

      Installed the latest driver for monitor and graphics card.

      Is there anything I am missing here?

       

      Note:

      AMD also said that FreeSync now supports HDMI

       

      Capture4.PNG

       

      Any help would be appreciated. Getting frustrated with my purchase as of now.

      Thanks!

       

      Message was edited by: Franz Rara