2 Replies Latest reply on Dec 4, 2016 8:50 AM by enemymind

    help xfx r9 390x black screen randomly during game play of doom warhammer total war and dead by day light

    b0bsan

      Describe your system:

      XFX Radeon R9 390X DirectX 12 R9-390X-8256 8GB 512-Bit GDDR5 PCI Express 3.0 CrossFireX Support Video Card

      • Desktop or Laptop System
        • Self built desktop
      • Operating System
        • Windows 10 64bit
      • Driver version installed
      • Radeon Software Version
      • 16.3.2
      • Display Devices
        • nsignia™ - 32" Class (31.5" Diag.) - LED - 1080p - HDTV - 60 HZ
      • Motherboard
        • GIGABYTE GA-990FX-Gaming AM3+ AMD 990FX SATA 6Gb/s USB 3.1 USB 3.0 ATX AMD Motherboard
      • CPU/APU
        • AMD FX-8350 Black Edition Vishera 8-Core 4.0 GHz (4.2 GHz Turbo) Socket AM3+ 125W FD8350FRHKBOX Desktop Processor
      • Power Supply Unit  Make, Model & Wattage
        • 850W Gaming 12CM Fan Silent ATX Power Supply SATA 12V
      • RAM
        • 16GB

      Describe your issue:

      When Playing Doom, Total war Warhammer or Dead by day light at 1080p resolution or lower too 1600 900 res Screen goes black my computer makes a loud noise.

      The temp of my cpu  and graphic card is fine I've reinstalled all software I've double checked my drivers tried different monitors and I still hit this issue. please help

       

       

      additional information

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon (TM) R9 390 Series

      Device ID - 67B0

      Vendor ID - 1002

      SubSystem ID - 9395

      SubSystem Vendor ID - 1682

      Revision ID - 80

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 2.0 x16

      BIOS Version - 015.049.000.007

      BIOS Part Number - 113-GRENADA_XT_C671_D5_8GB_HYMIC_BBY_W8

      BIOS Date - 2015/11/10 20:24

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Memory Clock - 1500 MHz

      Core Clock - 1060 MHz

      Total Memory Bandwidth - 384 GByte/s

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

      Radeon Software Version - 16.3.2

      Radeon Software Edition - Crimson

      Graphics Chipset - AMD Radeon (TM) R9 390 Series

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Core Clock - 1060 MHz

      Windows Version - Windows 10

      System Memory - 16 GB

      CPU Type - AMD FX(tm)-8350 Eight-Core Processor

       

      Radeon Settings Version - 2015.1129.2307.41591

      Driver Packaging Version - 16.15.2211-160321a-301173C

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1546

      Direct3D® Version - 9.14.10.1183

      OpenGL® Version - 6.14.10.13431

      OpenCL™ Version - 2.0.6.0

      AMD Mantle Version - 9.1.10.109

      AMD Mantle API Version - 98309

      AMD Audio Driver Version - 10.0.0.2