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BSOD and Driver loading failure

Question asked by socrates on Jun 25, 2016
Latest reply on Jul 22, 2016 by socrates

I use a HP Pavilion g6 2005AX laptop of AMD A8 processor and ATI Radeon HD 7640G + HD 7600M Dual Graphic card running Windows 7 Home Premium SP1 and AVG Internet security.

Since 3 weeks system has started showing BSOD and restarts with graphic drivers failing to load. I have uninstalled graphic drivers and reinstalled them but this action did not solve the issue. I tried installing the latest drivers and also installed beta version of driver but issue persists.

Device manager shows yellow exclamation sign below graphic hardware info with report as “Windows has stopped this device because it has reported problem (Code 43)”

When computer boots and graphic driver fails to load, a message as “No AMD graphic driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware” shows up.

BSOD reports of T_D_R failure when I analyse the error dump file and failing file as atikmpag.sys

When I boot system with “boot logging” enabled, it showed “did not load vga.sys” towards the later report after showing “loaded vga.sys” initially. The location of file on both instances, is the same.

System File Checker has reported message as “Windows Resource Protection found corrupt files but was unable to fix some of them”. An online forum suggested downloading and running System Update Readiness tool to correct corrupted files. I ran it and SUR log shows message as

“Checking System Update Readiness.

Binary Version 6.1.7601.22471

Package Version 26.0

2016-06-25 01:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

(f)           CSI Payload File Missing               0x00000000         MSDTC.LOG        amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229

Summary:

Seconds executed: 2608

Found 1 errors

CSI Payload File Missing Total count: 1”

I don’t know how to correct this and so stuck with a computer that-

  1. Boots sometimes with graphic driver but ends up with BSOD of atikmpag.sys when I run chrome or any application and sometimes without any problem at all until shutdown.
  2. Boots without graphic card driver and might shut down due to “thermal protection” after extended use.

I have given my computer for physical damage check to a tech and he could not find any and suggested that I should do a format and reinstall windows 7.

Please suggest a work around and I don't want to format and install windows but shall consider that as final option only.

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