1 Reply Latest reply on Jun 21, 2016 5:44 AM by amdmatt

    Radeon Settings are currently not available- AMD HD7950

    reesco50

      Windows 10 64 bit

      i7-4790 CPU 3.60 GHz

      16 GB ram

      AMD Radeon HD-7950

      Intel HD Graphics 4600

      Kingston 120g SSD

       

          Everything was working fine until a couple days ago. My GPU seems to not work in games since my FPS have plummeted and I have tried doing the AMD clean unistaller/ reinstalled everything. The AMD Gaming Evolved app runs but always shows up to date on software.  I have tried multiple times to uninstall and reinstall the drivers/ software but I'm unable to open the Radeon settings which gives me the Error-"Radeon Settings are currently not available. Please try again after connection AMD Graphics." I have updated Windows to make sure that wasn't a problem. One other thing that popped up since this problem has occurred is my Intel HD Graphics Icon has popped up on the hidden icon bar which I have never seen before. I'm not the most tech savy but I usually can work these kind of issues out. The solutions to other similar issues hasn't seemed to work

        • Re: Radeon Settings are currently not available- AMD HD7950
          amdmatt

          What you have described means that you need a clean installation of the AMD drivers. Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Disable your antivirus temporarily and install the latest Crimson 16.6.1 drivers once the above is completed.