1 Reply Latest reply on Jun 15, 2016 4:38 AM by amdmatt

    Windows 10 - Problems With Driver Updates

    dagnarus

      Hello,

       

      For some time now I have been experiencing issues with updating radeon graphics drivers. Any attempt to update the drivers, either through the radeon settings app, raptr, or manually downloading and installing the drivers, causes the system to crash at some point in the installation. The only workaround I have been able to find to keep drivers updated is to uninstall Raptr, remove the current drivers with display driver uninstaller, then restart and install the newest drivers. If anyone has a better solution, or idea to the cause of the problem it would be appreciated.

       

      Not sure how much system information is needed.

      Operating System: Windows 10 Pro 64-bit Version 1511 OS Build 10586.420

      Processor: AMD FX-8150

      Graphics Card: AMD R9 Fury-X

      Current Driver Version: 16.15.2211.1001-160403a-301124E

       

       

       

      Thank You,

      Jarrod

        • Re: Windows 10 - Problems With Driver Updates
          amdmatt

          I would just use DDU between driver changes, either that or perhaps you might need a clean installation of Windows. Try the steps below to see if it resolves the issue without having to reinstall Windows.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.6.1 drivers once the above is completed.