AnsweredAssumed Answered

r9 380 drivers setup issue

Question asked by dbugd on Jun 14, 2016
Latest reply on Jun 20, 2016 by goodplay

Thanks in advance..


Just got the R9 380 for a from scratch build. On the DVD that came with it, setup.exe doesn't start. It comes up with a cmd window for a split second, then nothing. I even made an exception for it in BitDefender. I tried downloading the online drivers. It installs, but still no go on recognizing the R9 380. The fans are on, so I know it's getting power. I made sure to use separate power cords as well. 8pin to 6 (+2)pin... x2.. and I just didn't plug in the (+2) on the 6 pin side. I also tried running the autodetectutility.exe to which it said no AMD hardware detected. I know the GPU is in all the way and the latch closed onto it. I tried removing it and putting it back in as well. Oh, and windows is completely up to date on ALL optional and mandatory updates available! All drivers for the system are up to date as well. I hope someone can help.


Driver Downloaded from AMD site - non-whql-64bit-radeon-software-crimson-16.6.1-win10-win8.1-win7-june2.exe

GPU - XFX Radeon R9 380 R9-380P-4255 4GB 256-Bit GDDR5 PCI Express 3.0 CrossFireX Support Double Dissipation XXX OC Video Card…

OS - Win7 Home Premium SP1

CPU - Intel Core i5-4690K CPU @ 3.50GHz

RAM - 32.0 GB (16.0 usable)

Motherboard - ASRock ASRock Fatal1ty Gaming Fatal1ty Z97 Killer/3.1 LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.1 USB 3.0 ATX Intel Mothe…

Power Supply - CORSAIR CX-M series CX750M 750W 80 PLUS BRONZE Haswell Ready ATX12V & EPS12V Modular Power Supply -

Attached are 2 Device Manager captures & some images of the inside of the case that may help as well.


Thanks again for your time & help,