AnsweredAssumed Answered

Unable to install drivers on newly built PC after fresh install

Question asked by adcguy on Jun 11, 2016
Latest reply on Jun 13, 2016 by goodplay

First of all, here are the error messages that pop up:

And here is my build/parts:


I just built my new PC and installed Windows 7 Pro. After installing all of the W7 Pro updates, I tried to install the newest amd drivers. However, I keep getting prompted those error messages above. So then I've tried using DDU, booting into safe mode, and removing all of the drivers to do a fresh install. Then I used the AMD cleaning utility to remove the rest. Finally, I went into my C drive and deleted whatever AMD files I found. BUT I keep getting the same results. I've probably reinstalled the amd drivers around 20 times. I've installed all of the necessary updates for my asrock motherboard as well, including the INF (chipset) driver. Same results. After installing the updates, my whole system becomes extremely laggy and I'm unable to open the amd control panel.


The only things I haven't tried yet are updating my motherboard's BIOS and reinstalling Windows. I would prefer not to use these methods unless absolutely necessary as updating the BIOS can be dangerous and reinstalling Windows takes a while. Also, would Windows 7 Pro possible be a cause to this issue? And YES my monitor is plugged directly into my GPU.


Please let me know your thoughts! Thank you!