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Bosses computer since update has been really wonky. Cannot roll back drivers, cannot restore system, screen resolution keeps resetting to 800x600. Help!

Question asked by sfk on Jun 10, 2016
Latest reply on Jun 10, 2016 by kingfish

The latest Radeon update slammed games with the display drivers. These are work computers, we never ever use the computers for gaming. So, boss deleted games, but now the entire computer has gone wonky. I restored the system to before the last update but unfortunately the restore date was after the video card update. It temporarily fixed the screen resolution but when restarted it loops to say it has to restart to finish the update, no matter how many times the computer is restarted this dialog box reappears. I rolled back the driver. Thinking it might be a driver contention, I disabled the AMD driver and enabled the Intel driver and that seemed to solve the constant restart issue, but the screen resolution is still off and programs open up super sized.

I had boss run Kaspersky and Defender looking for any virus that could be causing (the system registers as clean.)

I have gone into display settings and reset the resolution multiple times.

The computer is a Toshiba Satellite P50-BBT2G22 15.6" and we are running Windows 7 (we will not update to Windows 10).

Intel (R) Core(TM) i7-4710HQ CPU @ 2.50GHz 2.50 GHz. RAM 8.0 GB System Type 64-bit OS. AMD Radeon R9 M200X Series. Driver date 5/20/2016. Driver version 16.200.1013.0.

Any help would be most appreciated.

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