2 Replies Latest reply on Jun 11, 2016 1:15 AM by azusa

    Multiple problems with driver software

    azusa

      Desktop:

      AMD r9 280 3GB

      Windows 7 Ultimate 64-bit

      Crimson 16.3.2

      LG 22MP47HQ-P 21.5in 1920x1080 @60Hz w/ HDMI

      ASUS M5A97 R2.0

      AMD FX-6300 @4.0GHz

      Thermaltake TR2 600W

      8GB RAM

       

      First, I can't even open Radeon Settings, it just gives me the windows error: "Radeon Settings: Host Application has stopped working". I've clean installed it, reinstalled it after using AMD's driver uninstaller, etc., and it doesn't work.

       

      Second, I can't install the 16.6.1 drivers it just gives me some generic error during the analyzing phase. Hell, I can't even install 16.5.3 which tells me that the driver installation has failed at the end and completely breaks some of my other applications.

        • Re: Multiple problems with driver software
          amdmatt

          Please try the exact steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Disable your AntiVirus and Install the Crimson 16.5.3 drivers once the above is completed and check to see if your issue is resolved.