3 Replies Latest reply on Jun 28, 2016 10:08 AM by amdmatt

    Green screen, what can I do?


      So, after a few minutes after turning on my computer, the screen goes green and then the only thing I can do is reset the computer by the button. First time, the problem appeared unexpectedly, when I was playing some video games. I already tried installing older version of the radeon software and installing all updates. My system:
      motherboard: gigabyte-ga-970a-ud3,
      graphic card: hd radeon r9 380 4gb,
      cpu: amd phenom II X6 1600T
      8gb ram and windows 7 64bit

        • Re: Green screen, what can I do?

          Please try the steps below to see if it resolves the issue.


          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


          4. Use DDU to sweep the system of AMD drivers.


          5. Install the latest Crimson 16.6.1 drivers once the above is completed and check to see if you get any more green screens upon Windows boot.